Cafeteria Operations Trainer Yellowstone National Park at Xanterra Travel Collection in US-WY-Yellowstone National Park

Job description

• Join our team as the Cafeteria Operations Trainer in Yellowstone National Park!
• The Cafeteria Operations Trainer assists in the training, support, and development of the cafeteria operations throughout the park. In addition, this position assists in the development and implementation of training programs for all cafeteria operations. This position reports directly to the Assistant Director of Food and Beverage.

Responsibilities

• Perform all duties with the goal of providing excellent guest service in an efficient manner.
• Assist in the training and support of Food and Beverage Managers, Assistant F&B Managers, and Assistant Cafeteria Managers on all aspects of the quick service operations.
• Assist in the development and implementation of the training programs for all front-of-thehouse quick service positions, in conjunction with the Learning and Development
• department, Manager of Food and Beverage Training, the Manager of Quick Service Operations and the Assistant Director of Food and Beverage.
• Primary focus: training and providing onsite management coverage throughout the season as needed. Participates as a trainer during the seasonal opening process. Once properties
• open, the primary focus is providing onsite coverage as needed, while continuing to provide ongoing training as time allows.
• Support the teams in the field and provide onsite coverage in the absence of a Food & Beverage manager, Assistant Food & Beverage Manager or Assistant Cafeteria Manager in
• operation supported.
• Establish, communicate and follow-up on standards and expectations within each facility.
• Provide necessary support to successfully implement and maintain menu concepts for the quick service-style operations. Including the development of specs, equipment selection,
• facility design, staffing, money handling systems and the creation of manuals and training materials to support these functions.
• Establish, communicate and follow-up on standards and expectations within supported operations.
• React to fluctuations in food cost and payroll, emphasizing follow up on weekly schedules.
• Channel feedback and suggestions from quick service operations and your observations to the support office: menu selections, standards and training issues, staffing, and
• management suggestions.
• Work with IT, the Manager of Quick Service Operations, and the Assistant Director of Food and Beverage to ensure all items are correct and updated in the Point-of-Sale system.
• Maintain and project a professional demeanor and appearance at all times: interactions with employees and guests, reacting to pressure situations, and off-duty interactions.
• Assist the teams in the field with inventory counting and inputting when needed
• . Work collaboratively with other members of the Food & Beverage support office.
• Maintain consistent contact with Food and Beverage Mangers, Restaurant Chefs and Location Managers to address staffing, standards and other concerns within their
• operation.
• Help maintain office files and training pieces relative to all cafeteria operations including the further development of existing training manuals, training programs, training
• timetables, outlines, and internal quality inspection forms.
• Assist with the in-season hiring and selection process for Food and Beverage Managers, Assistant Food and Beverage Managers, Assistant Cafeteria Managers and Shift Leads for
• the operations supported.
• Follow Company and departmental environmental practices to minimize wasted energy and resources.
• Follow Company and departmental safety practices to minimize risk to self and others.
• Follow Company and departmental policies and procedures.
• While all essential functions and duties cannot be possibly listed on a job description, each employee is expected to be flexible and accept additional and/or different duties as
• assigned at any time as directed by management. Duties listed above are not restricted to the only duties expected to be performed.

Requirements

• • A minimum of two years of restaurant management required.
• • Working knowledge of general cooking principles and basic kitchen equipment.
• • Ability to teach, motivate and develop.
• • Ability to communicate in a positive, effective manner.
• • Ability to organize and prioritize.
• • Ability to solve problems, select a course of action and follow-up.
• • General knowledge of positions supported.
• • Knowledge of food safety and sanitation practices.
• • Ability and training to provide corrective action required.
• • Willingness to work holidays, weekends and flexible shifts. In-park and overnight travel (extended periods of time) required.
• • Must have a valid driver’s license.
• • Certification in the TIPS alcohol awareness program is required. Workshops will be provided if not currently certified. If candidate fails to pass this course and exam, a second
• opportunity will be provided; if still not successful, candidate will be placed in a position.
• • Must be ServSafe Manager Certified; workshops will be provided to attain this certification. If candidate fails to pass this course and exam, a second opportunity will be provided;
• if still not successful, candidate will be placed in a non-management position.
• Must be able to stand for extended periods of time, approximately 8 hours.
• Must be able to walk for extended periods of time.
• Must be able to sit for extended periods of time, approximately 8 hours.
• Must be able to lift and carry 25 pounds.
• Must be able to bend, stretch, and reach for extended periods of time.
• Must be able to work a varied schedule including nights, weekends and holidays.

Skills

Required

• Restaurant management
• General cooking principles
• Basic kitchen equipment
• Teaching, motivating, and developing
• Positive and effective communication
• Organization and prioritization
• Problem-solving and follow-up
• Food safety and sanitation practices
• Corrective action
• Valid driver's license
• TIPS alcohol awareness certification
• ServSafe Manager certification

Benefits

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!
• Employee Assistance Program
• Wellness Program
• Learning and Development Program
• Free Yellowstone National Park pass
• Employee Recreation Program (photo contest, gear rentals, seminars, ski trips, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• 100+ miles of cross-country ski trails (both groomed and skier tracked)
• Outdoor ice skating rinks
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!