Customer Service Representative at Kennicott 1881 in Alsip - Alsip, IL 60803

Job description

• Salary Range
• $18.00 - $22.00 Hourly
• Position Type
• Full Time
• Job Shift
• Day

Responsibilities

• Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.
• Handle customer service inquiries providing accurate information and solutions to problems.
• Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
• Supporting the customer experience in partnership with the branch as needed.
• Capture potential quantity discount upsell opportunities during customer interactions.
• Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.
• Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.
• Maintain accurate and up-to-date customer records in the Customer Relationship Management system.
• Prepare and manage documentation related to customer accounts and transactions.

Requirements

• Proven experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Commitment to delivering high levels of customer service and satisfaction.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.
• High school diploma or equivalent.

Skills

Preferred

• Experience in Point of Sale systems
• Experience in Microsoft Office Suite