Hotel Sales Coordinator & Office Assistant at TPG Hotels and Resorts in Traverse City, MI

Job description

• Hotel Indigo Traverse City is seeking an organized and professional Hotel Sales & Office Coordinator to support group sales, reservations, billing, and general hotel administration. This on-site position serves as a key point of contact for group clients and works closely with the General Manager, Accounting/HR office, sales team, and hotel operations.

Responsibilities

• Respond to group inquiries and provide timely, professional follow-up.
• Create and manage group room blocks, reservations, rooming lists, rates, and special requests.
• Monitor group pickup, cutoff dates, deposits, and payment deadlines.
• Coordinate group billing instructions, charge routing, invoices, and final payments.
• Research and resolve billing questions or discrepancies.
• Maintain accurate group files, client correspondence, and reservation records.
• Provide basic administrative support to the General Manager, Accounting/HR office, and executive team.
• Assist with reports, spreadsheets, filing, data entry, correspondence, and special projects.
• Communicate group details and changes to the appropriate hotel departments.

Requirements

• Previous experience using a hotel property management system is required.
• Experience with hotel reservations, group sales, billing, front office operations, or administrative support is preferred.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong organizational, communication, and customer-service skills.
• Excellent accuracy and attention to detail.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Professional demeanor and discretion when handling confidential guest, employee, and financial information.
• High school diploma or equivalent required.
• Behaviors
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Motivations
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Skills

Required

• Organizational
• Communication
• Customer-service
• Attention to detail
• Ability to work independently
• Manage multiple priorities
• Meet deadlines
• Professional demeanor
• Discretion
• Hotel property management system
• Microsoft Office (Outlook, Word, Excel)

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
• *Benefits vary by location*
• Part-Time Benefits Also Available!