Certified Medical Assistant - Bilingual at Public Health Management Corporation in Philadelphia, PA

Job description

• Service Area: Health Services
• Program: PHMC Health Connection
• Role Type: Full-Time
• Our mission is to be the premier regional provider of integrated, community-based healthcare by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence, within a healthy fiscal environment.
• The Bilingual Medical Assistant (Spanish-speaking) performs a wide variety of duties and responsibilities in a manner that emphasizes quality of care and customer service. The MA works collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a positive attitude. Patients are the key priority in this position, requiring the MA to serve as a point of contact in an environment that promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, exercising discretion, diplomacy, and tact in patient/staff interactions. The MA communicates immediate concerns regarding patient interactions to the Lead Medical Assistant. The MA reports to the Health Center Administrator.

Responsibilities

• Triage patients, including blood pressure, weight, height, pulse, and temperature.
• Administer injections, immunizations, and venipuncture according to orders in the EHR for adults and children.
• Collect lab specimens.
• Perform EKGs if needed.
• Report to other sites as needed.
• Be responsible for all front desk functions in a primary care setting.
• Schedule appointments.
• Schedule specialty and ancillary appointments.
• Answer phones.
• Be responsible for patient registration data entry.
• Verify insurance.
• Conduct daily batching of encounter forms.
• Follow up to obtain reports from specialists.
• Assist providers and clinical staff as needed.
• Assist patients as needed.
• Review patient charts and encounter forms for completeness.
• Scan reports into the EHR and distribute.
• Ensure that prescription refill requests and voicemails are retrieved daily.
• Report incidents as they occur.
• Complete assigned training as required.
• Utilize CPR skills if necessary.
• Translate using Spanish.
• Perform other duties as assigned.

Requirements

• Phlebotomy and lab skills
• Knowledge of billing procedures and insurance verification
• Data entry skills
• Familiarity with managed care plans and referral process
• Knowledge of ICD 9/10 codes
• Extensive knowledge of medical terminology
• Excellent organizational skills
• Must have a pleasant manner
• Ability to assist clinical staff when required
• Ability to manage and complete assigned work
• Flexibility
• Fluency in Spanish required
• High school diploma or GED required
• Diploma from an accredited Medical Assistant school required
• Current and valid Medical Assistant certification required
• One year of experience in a clinical laboratory or medical office environment required
• CPR certification required
• Skills
• Typing
• Advanced
• Attention to Detail
• Advanced
• Customer Service
• Advanced
• Behaviors
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Required
• High School or better.
• Required
• Medical Assistant

Skills

Required

• Phlebotomy and lab skills
• Data entry skills
• Knowledge of ICD 9/10 codes
• Excellent organizational skills
• Must have a pleasant manner
• Flexibility
• Fluency in Spanish

Preferred

• Typing - Advanced
• Attention to Detail - Advanced
• Customer Service - Advanced