Customer Service Representative (Healthcare) at Doctors HealthCare Plans, Inc. in Coral Gables, FL

Job description

• If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Customer Service Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.

Responsibilities

• Answer inbound calls and emails from members, caregivers, and providers
• Help with questions about benefits, eligibility, claims, and enrollment
• Resolve most questions on the first contact; work with internal teams when needed
• Make outbound calls to welcome new members and complete enrollment verification
• Assist members with scheduling appointments and accessing care
• Document interactions clearly and accurately

Requirements

• High school diploma, GED, or equivalent work experience preferred
• Customer service experience (healthcare or call center experience is a plus, not required)
• Comfortable using computers, email, and basic office software
• Strong communication skills and a positive, patient approach
• Ability to stay organized and handle multiple tasks
• Fluent in English and Spanish (required)

Skills

Required

• Fluent in English and Spanish (required)

Preferred

• Customer service experience
• Healthcare or call center experience

Benefits

• Competitive pay
• Medical, dental, and vision benefits
• Paid time off and holidays
• Supportive team environment
• Training and growth opportunities