Program Manager-Residential at Mainstay Life Services in Pittsburgh, PA 15220

Job description

• Overview
• Residential Program Manager: 37.5 hours
• The Program Manager serves as the operational leader of up to two (2) community homes supporting between one (1) and four (4) people to fulfill Mainstay's Mission: We enrich lives through person-centered support and inclusive community programs, unlocking the full potential of people with diverse abilities. The primary responsibilities of the Program Manager include ensuring the health and safety of the people supported, maintaining daily operations, and managing administrative activities necessary to meet all the federal, state, and local requirements for a group community living arrangement. The Program Manager will provide direct supervision of up to 15 Direct Support Professionals.

Responsibilities

• Coordinating and Monitor supports provided to people in their homes and community with the intent of helping people to have valued social roles.
• Financial management of the program cost centers assigned to the program manager, including ensuring daily billing, electronic visit verification procedures, daily time and attendance tracking, and managing program expenses.
• Supporting the person served and their household members to serve as a support for managing progress of the goals in the person served individual support plan; becoming familiar with their likes and dislikes, routines, and preferences and encouraging and supporting the person in ways that will bring out the best in them.
• Coordinating and managing the schedule for services and support.
• Supporting problem solving.
• Responding to emergency situations as they emerge.
• Personnel management in the home (in coordination with HR) hiring, transferring, termination, training, performance evaluation, regular formal supervision, and any disciplinary actions.
• Providing supervision and oversight of all home occupants and all colleagues on the team.
• Overseeing effective medication management and administration in accordance with all Federal, State, and local regulations.
• Overseeing compliance with all medical appointments
• Maintaining effective communication with family, friends, and other people is important in an individual’s life.
• Maintaining the content, integrity, and security of all documentation, whether in paper or electronic format, that comprises the health and care record(s) of service and support delivered. All documentation must include language that is person centered, and trauma informed.
• Demonstrating proficiency for use of technology in documentation (including but not limited to electronic client record software, Microsoft Office, email, payroll time keeping, etc.).
• Accurately and thoroughly completes and submits timely, all required documentation in accordance with organization, program, and payer specific, policies, practices, procedures, and guidelines.
• Providing care (as needed) to ensure that the team is functioning to support the health and safety of the people served.
• Provide input and assist in the monitoring of the agency budget and program expenditures.
• Stepping forward and taking a stand for what is right when made aware of Mainstay Code of Conduct violations, including but not limited to unethical behavior of others.
• Completing all required annual compliance and integrity training.
• Support and actively model values associated with Social Role Valorization, Everyday Lives, and Charting the Life Course.
• Attend and actively participate in scheduled, mandatory staff meetings and meetings with the individuals’ support team, as necessary.
• Maintain appropriate professional conduct and dress.
• Participate productively and cooperatively on the staff team, with individuals, with individuals’ family members, the community, vocational providers, and educational providers.
• Follow the agency’s Code of Conduct.
• Assist in training new staff.
• Responsible for the completion of other duties as assigned.

Requirements

• Working knowledge in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, SharePoint).
• Proficiency in written, oral, and interpersonal communication skills.
• Ability to effectively interact with a broad audience array including diverse social, cultural, and economic backgrounds.
• Strong attention to detail.
• Effective Problem-Solving Skills.
• Ability to learn multiple data systems.
• Ability to work independently.
• Effectively manage multiple priorities.
• Excellent interpersonal skills across diverse individuals and groups
• Demonstrated superior supervisory skills
• Ability to appropriately delegate tasks
• Flexibility and adaptability
• Organized and detail-oriented
• Ability to use a computer and other related office equipment
• Maintain all required certifications
• Education and Experience
• Must be 18 years of age.
• Valid driver's license required.
• Use of personal vehicle required.
• Eligibility for Act 33/34 clearances.
• Pre-employment drug screen required.
• Experience with 6400 regulations preferred.
• One (1) year supervisory experience preferred.
• High School Diploma/GED with a minimum of two (2) years work experience working directly with individuals in human services (or with individuals who experience intellectual disabilities and autism).
• Associate’s degree in business or a related field preferred
• Current CPR/First Aid Certification
• Current 8 Hour Provider Training Certification
• Current Medication Manager Certification

Skills

Required

• Strong attention to detail
• Effective Problem-Solving Skills
• Ability to learn multiple data systems
• Ability to work independently
• Effectively manage multiple priorities
• Demonstrated superior supervisory skills
• Ability to appropriately delegate tasks
• Flexibility and adaptability
• Organized and detail-oriented
• Maintain all required certifications

Benefits

• $26.54 - $29.65 Hourly