Financial Operations Supervisor at American Recruiting & Consulting Group in Jacksonville, FL

Job description

• Florida-based Fortune 500 company
• ARC Group is recruiting for a Financial Operations Supervisor for a permanent, fully remote opportunity with our Florida-based client.
• This position provides leadership and oversight for a team of approximately 20 Financial Representatives working in a high-volume financial operations environment. The team processes approximately 500–1,000 checks and financial transactions per day involving provider overpayments, refunds, debt collections, claims adjustments, and related financial activities.
• The Supervisor works closely with Team Leads who manage the day-to-day workflow and is responsible for team performance, quality, coaching, KPI management, and reviewing financial data to ensure accuracy and completeness.

Responsibilities

• Supervise and develop a team of approximately 20 Financial Representatives, with support from Team Leads.
• Conduct regular one-on-one meetings, provide coaching, and manage employee performance and development.
• Monitor team and individual KPIs, productivity, quality, and operational performance.
• Oversee high-volume processing of provider overpayments, refunds, payments, debt collections, and claims adjustments.
• Review and analyze financial data and reports prepared by Team Leads to ensure accuracy and completeness.
• Oversee Accounts Receivable, Accounts Payable, cash receipts, collections, reconciliations, and related financial transactions.
• Identify trends, discrepancies, and process issues and ensure appropriate resolution.
• Support monthly and quarterly reporting by reviewing and validating data provided to the financial reporting team.
• Ensure work is completed accurately and within established deadlines, procedures, and quality standards.
• Assist with training, process improvements, audits, special projects, and changing business requirements.
• Collaborate with internal departments and external stakeholders to resolve financial and operational issues.

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred. High school diploma required.
• Previous supervisory, management, or team leadership experience.
• Experience leading a team in a high-volume production or transaction-processing environment.
• Background in accounting, financial operations, accounts receivable, accounts payable, collections, banking, insurance, healthcare, or a related field.
• Experience monitoring KPIs and using performance data to coach and manage employees.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Strong Excel and Microsoft Office skills.
• Excellent written and verbal communication skills.
• Ability to effectively lead and manage a remote team.
• Medicare or healthcare financial operations.
• Insurance claims or provider financial operations.
• Provider overpayments or debt recovery.
• Accounts receivable, collections, cash receipts, or reconciliation.
• Medicare Secondary Payer (MSP) activities.
• HIGLAS or other healthcare financial systems.
• Experience working with financial data used for monthly or quarterly reporting.

Skills

Required

• Excellent attention to detail
• Strong Excel and Microsoft Office skills

Preferred

• Provider overpayments or debt recovery