Front Desk Agent - Hotel Polaris at CoralTree Hospitality in US-CO-Colorado Springs

Job description

• Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Front Desk Agent to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and team members.
• Create guest experiences that go beyond the expected.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Ability to multi-task in a fast-paced environment while having an impeccable eye for detail to ensure accuracy and efficiency.

Requirements

• Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• Strong background in hospitality.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Must be 18 years or older.

Skills

Required

• Enthusiastic
• Warm, welcoming personality
• Initiative
• Collaboration
• Multi-tasking
• Impeccable eye for detail

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Colorado Family and Medical Leave Insurance Program (FAMLI).
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.
• Hourly wage: $18.00/hr