Customer Service Associate at The Parts Authority in US-CO-Denver

Job description

• Customer Service Associate
• Auto Parts Specialist
• Are you passionate about cars, customer service, or helping people find the right solutions? Join our team as a Customer Service Associate and help drive our commitment to excellence! In this role, you will be the primary voice on the phone, assisting automotive clients, repair shops, and car owners with their part orders, technical inquiries, and account needs.

Responsibilities

• Client Assistance: Answer inbound calls from automotive clients and repair shops to help them identify, order, and track the exact car parts they need.
• Order & Inventory Support: Process telephone orders accurately using our internal parts database, check stock availability, and coordinate fast fulfillment.
• Problem Solving: Resolve customer inquiries regarding part compatibility, order status, returns, and delivery updates with care and professionalism.
• Relationship Building: Maintain strong, trusted relationships with repeat commercial clients and first-time callers alike through helpful, knowledgeable service.
• The basic function of the Customer Service Representative is to manage the customer orders from receipt to completion, ensuring customer satisfaction. The Customer Service Representative will communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently. Current procedures for the position include order processing, order confirmations, replacements, RGA’s, shipping & receiving, manufacturer and customer contact.
• Communicate with manufactures to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.
• Acquire return authorizations and obtain credit memos from manufacturers.
• Provide documents internally for all shipments.
• Process shipping claims.
• Send replacement requests and return authorizations to manufacturers in a timely manner.
• Resolve all vendor and carrier invoice discrepancies within goals set forth by Management.
• Provide support to customer service in order to resolve any order issue that arises.
• Verify required documentation and assist Customer Care or issues regarding customer accounts received via email correspondence.
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Requirements

• Phone Communication: Strong, friendly verbal communication skills with a clear and professional phone manner.
• Auto Knowledge (Preferred): Prior experience in auto parts sales, mechanics, collision body parts, or a general passion for automotive mechanics is a strong plus.
• We will train a motivated individua l looking for a carerr opportunity
• Customer-First Attitude: Problem-solving mindset with patience and a commitment to helping clients get back on the road quickly.
• Tech-Savvy: Basic computer proficiency for searching parts catalogs, entering orders, and tracking shipments.
• 1-2 years customer service or related e xperience required
• Must be proficient in the use of basic computer programs and functions (must be able to use Word, Excel, Outlook, IE, Firefox, Chrome and GMAIL)
• Punctual and consistent attendance
• Approaches change optimistically; adapts quickly and maintains proficiency in changing work environments
• Able to read and follow instructions and take directions from others
• Ability to work independently as well as with a team
• Effectively prioritizes work and possesses time management skills
• Ability to use logic and sound judgment to make decisions based on available information
• Ability to type 45 wpm
• Miscellaneous projects and perform other related duties as assigned

Skills

Required

• Ability to type 45 wpm
• Punctual and consistent attendance

Benefits

• Competitive hourly pay with opportunities for overtime and growth.
• Comprehensive training on our catalog, tools, and inventory systems.
• Full health, dental, and vision benefit plans.
• Employee merchandise discounts on auto parts and accessories.
• Medical Coverage
• Pharmacy Coverage
• Dental Coverage
• Vision Coverage
• Basic Life and AD&D
• Short Term Disability Coverage
• Voluntary Short Term Disability Coverage
• Voluntary Long Term Disability Coverage
• Flexible Spending Account
• Commuter Expense Reimbursement Account
• Health Savings Account
• Health Reimbursement Account
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• ID Theft Insurance
• Legal Plan Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Holidays, Sick and Vacation
• Profit Sharing/401 (k) Plan
• Employee Discounts on Merchandise