Customer Service Representative – Entry Level at GEM in Fairfax, Virginia, United States

Job description

• We're hiring Customer Service Representatives to support customer engagement, community events, promotional campaigns, and face-to-face outreach activities. This is a people-focused position for individuals who enjoy helping others, communicating in person, and working as part of a team.
• No previous customer service, retail, sales, marketing, or event experience is required. Paid training, hands-on coaching, and ongoing support are provided.
• This opportunity is ideal for recent graduates, college graduates, career changers, retail and hospitality professionals, restaurant employees, and motivated individuals looking for an entry-level career opportunity.
• If you're personable, dependable, energetic, and enjoy helping people, this is an opportunity to build valuable customer service and communication experience while working in a live, customer-facing environment.

Responsibilities

• Interact directly with customers and members of the community
• Provide friendly, professional customer service
• Answer questions and provide clear information about products, services, programs, and campaigns
• Listen to customer needs and help provide appropriate information or resources
• Represent organizations and campaigns at live events and promotional locations
• Support customer engagement and community outreach activities
• Assist with event booths, displays, registrations, and promotional activities
• Create positive customer experiences through face-to-face communication
• Work with team members to meet daily customer engagement goals
• Maintain a professional and welcoming environment
• Participate in team meetings, training, coaching, and professional development

Requirements

• Friendly and comfortable interacting with people
• Strong verbal communication and active listening skills
• Professional and dependable
• Positive, team-oriented attitude
• Motivated and willing to learn
• Comfortable working in a fast-paced, customer-facing environment
• Coachable and open to feedback
• No previous experience required
• Experience in customer service, retail, hospitality, restaurants, food service, sales, fundraising, events, or other public-facing positions is welcome but not required.

Skills

Required

• Professional and dependable
• Positive, team-oriented attitude
• Motivated and willing to learn
• Coachable and open to feedback

Benefits

• Paid training
• Hands-on coaching and mentorship
• No previous experience required
• Real-world customer service experience
• Professional development opportunities
• Supportive, team-oriented environment
• Opportunities for increased responsibility
• Career growth and advancement opportunities