Health and Wellness Front Desk Attendant at AMG | Association Management in Redmond, WA

Job description

• Trilogy at Redmond Ridge is a premier 55+ active adult master-planned community with 1,522 homes. Located in Redmond, WA, the community is surrounded by natural beauty, with miles of forested trails, and has enviable facilities and amenities for members. The Health and Wellness Attendant assists the spa and fitness staff as they team together to execute courteous and rapid service to Members and Guests in the Fitness Center, Spa, and Front Desk. Other duties may be assigned as required.
• This is a part-time position.
• Pay Rate: $20.82/Hourly
• Benefits: 40% off the Bistro and 40% off Spa services and products

Responsibilities

• Responsible for offering superior customer service to members and Spa guests.
• Maintenance and organization of equipment in Spa & Fitness Locker Room areas.
• Replenishes supply of clean towels in Spa Locker Rooms throughout the shift.
• Inspects and maintains Spa & Fitness stations for neatness and cleanliness.
• Demonstrates function of Spa & Fitness equipment, proper use, and techniques.
• Responsible for inventory of point-of-sale items, currency and maintains current supply.
• Responsible for greeting and checking in Members and Guests, providing rental equipment, and adhering to scheduling procedures.
• The Spa & Fitness Attendant shall maintain effective communication with Members, Guests, and fellow team members. Also, Fitness Attendant must have the ability to properly greet guests.
• Outstanding customer service, written and verbal communication skills.
• Accuracy in Scheduling and confirming Spa Appointments via phone and in person.
• Understanding of Point of Sale, checking out guests, able to make change and keep an accurate cash drawer

Requirements

• Able to work well under pressure and balance multiple priorities and assignments
• Must be change adaptive, flexible, and empathetic
• Must be highly customer oriented and responsive with a high need for closure
• Demonstrated initiative – ability to think, work, and make independent decisions based on sound judgment
• Ability to work well under pressure and balance multiple priorities and assignments to meet deadlines
• Strong team-building skills including the ability to lead, cooperate, motivate, and contribute as part of a team with representatives from multiple disciplines.
• Must be willing to “roll-up” sleeves and dig in with staff to drive processes that support the business
• Excellent written and verbal communication skills
• Must be comfortable working in a fast-paced environment where continuous improvement is expected
• Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness a must.
• A Wellness Attendant must have a High School Diploma, or in the process of.
• Minimum 1-year fitness center and customer service experience.
• Previous experience in Resort, Spa, or Fitness Center preferred.
• Knowledge of Spa, Fitness, Aquatics and Sports Industry.

Skills

Required

• Outstanding customer service
• Written and verbal communication skills
• Point of Sale understanding
• Ability to work well under pressure
• Change adaptive, flexible, empathetic
• Highly customer oriented and responsive
• Demonstrated initiative
• Strong team-building skills
• Willing to 'roll-up' sleeves
• Comfortable in fast-paced environment