RQ00675/RQ00674 - Sr. Solutions Designer - CRM at Source Code in Toronto, ON, Canada

Job description

• About the job RQ00675/RQ00674 - Sr. Solutions Designer - CRM

Responsibilities

• The Specialist will be responsible for delivering architecture, design, and technical solution outcomes, including:
• · Configure and deploy Salesforce Experience Cloud components supporting the redesigned 311 interface
• · Develop frontend components and user interaction flows, including forms and service request journeys
• · Integrate Experience Cloud with Service Cloud backend processes
• · Configure user authentication, security, and access models
• o Solution architecture inputs
• o Configuration and development artifacts
• · Support unit, integration, and system testing activities, including issue identification and resolution
• · Prepare deployment packages and support go-live activities
• · Provide post-launch support and stabilization
• · Deliver knowledge transfer documentation and handover to City teams
• o City governance standards
• Security and privacy policies

Requirements

• 10+ years of hands-on experience working in large project and/or program environments within government jurisdictions and/or large private sector organizations.
• 5+ years of experience using Salesforce technologies, including Visualforce, configurations, Apex classes, Apex web services, APIs, AppExchange deployments, Lightning Web Components (LWC), and Flows, with the ability to design and build LWC components.
• A minimum of 10+ years of hands-on experience working in large project and/or program environments within government jurisdictions and/or large private sector organizations.
• Demonstrated experience delivering a wide variety of solutions using Salesforce features, capabilities, and integration services.
• Extensive experience with both traditional and modern project management methodologies, including Agile, Waterfall, and Iterative approaches, along with associated tools.
• Strong IT knowledge with an understanding of cybersecurity principles, including current threats, trends, and technologies.
• Well-organized self-starter with the ability to quickly learn new skills and technologies, and capable of providing detailed technical solution design and effort estimation.
• Strong proficiency in Microsoft Office, particularly MS Excel.
• Demonstrated experience analyzing system architecture landscapes, identifying gaps between current and target states, and delivering comprehensive solutions to achieve desired business outcomes.
• Demonstrated project management skills, with the ability to lead effective communication among all project stakeholders, including internal teams and clients.
• Certifications
• Salesforce Platform Developer and/or Platform App Builder certification (active status required).
• · Minimum 5+ years of experience integrating Salesforce with multiple business systems using data integration tools such as Apache NiFi, Kafka, RapidMQ, with a strong understanding of integration patterns.
• · Minimum 5+ years of experience using Salesforce technologies, including Visualforce, configurations, Apex classes, Apex web services, APIs, AppExchange deployments, Lightning Web Components (LWC), and Flows, with the ability to design and build LWC components.
• · Minimum 5+ years of experience implementing one or more Salesforce Clouds, including Sales Cloud, Service Cloud, Experience Cloud, Omni Studio, Marketing Cloud, Agent force, or Analytics Cloud (Tableau CRM/Einstein).
• · Minimum 5+ years of experience developing Salesforce native or hybrid mobile applications and integrating with Salesforce CRM.
• . Excellent written and verbal communication skills, with the ability to confidently communicate at all levels, including business partners, leadership, and vendors.
• Public Sector experience
• Additional Salesforce certifications considered an asset
• · Strong understanding of Salesforce security and data privacy controls.
• · Experience working with CI/CD pipelines, version control, and release management practices.
• · Experience working in multi-environment deployments.
• · Excellent written and verbal communication skills, with the ability to confidently communicate with business partners, leadership, and vendors.
• · Ability to work independently and collaboratively within cross-functional teams.

Skills

Required

• Design and build LWC components
• Integration patterns
• Microsoft Office, particularly MS Excel
• Cybersecurity principles
• System architecture analysis

Preferred

• Public Sector experience
• Additional Salesforce certifications

Benefits

• $120.20/hr - $144.24/hr Inc.
• $96.16/hr - $115.39/hr T4