Automotive Service Advisor at Crown Volvo Cars in St. Petersburg, FL

Job description

• Crown Volvo Cars has an opportunity for an experienced Automotive Service Advisor!
• The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.
• A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.
• If you think you have what it takes - including ONE to THREE years of experience as an Automotive Service Advisor, apply today!
• Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio.
• We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.

Responsibilities

• Meet predetermined service sales objectives
• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments - obtain customer and vehicle data prior to arrival
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
• May test drive vehicles
• Recommend additional necessary service
• Provide complete and accurate written cost estimate for labor/parts
• Maximize product knowledge
• Explain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

Requirements

• MINIMUM One Year of Experience as an automotive service advisor
• Basic knowledge of automotive repairs
• Proficient on the computer
• Operate both standard and automatic vehicles
• Provide non-technical explanation of technical repairs to customers
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
• May regularly involve weekend days.
• Strong attention to detail
• Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
• Hold a current, valid driver license and have a clean driving record, min. three years
• Be able to verify their eligibility to work in the USA
• Build a rewarding new career with Crown Automotive Group! Apply now!
• Thank you for your interest in working at Crown!

Skills

Required

• Basic knowledge of automotive repairs
• Proficient on the computer
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong attention to detail

Benefits

• Medical, dental and vision insurance
• Paid Time Off (PTO)
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Opportunity for growth and advancement
• Opportunities to serve your community
• A safe and environmentally conscious work environment