Service Advisor - Automotive at Crown Subaru in Chattanooga, TN

Job description

• Crown Subaru is actively seeking experienced Service Advisors to join our dynamic team in Chattanooga, TN.
• This role involves daily interaction with a diverse group of individuals including customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers.
• Success in this position requires a minimum of ONE YEAR of experience as an automotive service advisor PLUS a friendly and outgoing personality paired with exceptional customer service skills. If you are passionate about providing outstanding support and fostering positive relationships, this opportunity is ideal for you.

Responsibilities

• Meet predetermined service sales objectives
• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments - obtain customer and vehicle data prior to arrival
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
• May test drive vehicles
• Recommend additional necessary service
• Provide complete and accurate written cost estimate for labor/parts
• Maximize product knowledge
• Explain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

Requirements

• MINIMUM One Year of Experience as an automotive service advisor
• Basic knowledge of automotive repairs
• Proficient on the computer
• Operate both standard and automatic vehicles
• Provide non-technical explanation of technical repairs to customers
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
• May regularly involve weekend days.
• Strong attention to detail
• Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
• Hold a current, valid driver license and have a clean driving record
• Be able to verify their eligibility to work in the USA
• Build a rewarding new career with Crown Automotive Group! Apply now!
• Thank you for your interest in working at Crown!

Skills

Required

• Basic knowledge of automotive repairs
• Proficient on the computer
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic
• Strong attention to detail

Benefits

• Medical, dental and vision insurance
• Paid Time Off (PTO)
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Opportunity for growth and advancement
• Opportunities to serve your community
• A safe and environmentally conscious work environment
• Range: $60,000 to $100,000 per year commensurate with experience, qualifications.
• We encourage candidates with one to three years of experience in a Service Advisor role to apply and become part of our growing team.