Customer Service Representative - State Farm Agent Team Member at State Farm Agent in NC-Kernersville-27284

Job description

• Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Excellent communication skills - written, verbal and listening
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Ability to work in a team environment
• Ability to multi-task
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Bi-lingual (English & Spanish)

Skills

Required

• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Ability to work in a team environment
• Ability to multi-task
• Bi-lingual (English & Spanish)

Benefits

• 401(k)
• 401(k) matching
• Paid time off
• Training & development
• Simple IRA
• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Signing Bonus in the range of $250 - $1000
• Compensation: $15.00 - $18.00 per hour