Team Leader, Communication Operations at FedPoint in Portsmouth, NH

Job description

• Join FedPoint, where operational excellence meets innovation.
• FedPoint is seeking a motivated Team Leader of Communication Operations to supervise our Correspondence Analysts and associates, manage key vendor partnerships, and ensure communications to enrollees meet the highest quality standards. If you’re a people-focused leader who thrives on structure, problem-solving, and continuous improvement, this role is for you.

Responsibilities

• As Team Lead, you’ll play a vital role in ensuring accurate, timely, and effective enrollee communications. You’ll:
• Lead & Supervise: Manage a team of Correspondence Analysts and Associates, oversee daily operations, scheduling, and development.
• Vendor Partnership: Act as the primary liaison with fulfillment and printing vendors, ensuring service levels are met and issues resolved quickly.
• Operational Excellence: Oversee pre and post-mailing reviews, control reports, and correspondence systems to ensure compliance and accuracy.
• Team Development: Coach, mentor, and develop staff through regular feedback, training, and performance evaluations.
• Continuous Improvement: Identify trends, resolve escalations, and implement solutions that align with FedPoint’s self-service strategies.
• Leadership Impact: Collaborate with internal stakeholders, contribute to department initiatives, and foster a high-performing, engaged culture.

Requirements

• High school diploma required; advanced degree in communications, marketing, or operations or related field preferred.
• 3+ years in insurance, operations, or quality assurance.
• Experience managing teams and vendors.
• Strong leadership with proven ability to coach and grow teams.
• Vendor management expertise.
• Data analysis and operational reporting skills.
• Proficiency in Microsoft Excel, Outlook, PowerPoint, and Teams; familiarity with SharePoint, Visio, PostgreSQL, and JIRA a plus.
• Excellent organizational and project management skills.

Skills

Required

• Vendor management expertise.

Benefits

• At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.
• We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.
• In addition to working for a company with great people and an excellent reputation, what’s in it for you?
• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance.
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.