Railroad Field Operations Assistant Manager at Qualdoc in Allentown, PA and Candor, NC

Job description

• We are looking for an experienced Assistant Manager to support field teams working on emergency railroad operations, derailment response, specialty lifting, railcar repairs, and track maintenance.
• This is a hands-on leadership position for someone comfortable working in fast-moving field environments, supporting Supervisors, coordinating crews, solving operational issues, and maintaining strong safety and customer service standards.

Responsibilities

• Support Supervisors with the planning and execution of multiple field projects.
• Coordinate assignments, manpower, equipment, and project priorities.
• Monitor job progress, schedules, costs, and customer requirements.
• Provide hands-on direction and assistance during field operations and emergency calls.
• Visit job sites regularly to evaluate safety, quality, productivity, and potential risks.
• Work directly with railroad customers, field partners, and regulatory agencies.
• Coach, train, and mentor employees while assisting with hiring and performance management.
• Help with workforce planning, budgeting, and forecasting.
• Review payroll, labor hours, equipment usage, and project records for accuracy.
• Monitor equipment condition and coordinate repairs, maintenance, or replacement when needed.
• Assist with customer development, relationship management, and industry events.
• Identify operational problems and implement practical solutions.
• Ensure work complies with DOT, FRA, and company safety requirements.

Requirements

• Experience in railroad, heavy equipment, construction, or related field operations preferred.
• Previous experience leading or managing field teams.
• Working knowledge of DOT and FRA regulations.
• Experience operating or working around heavy equipment such as cranes, trucks, and excavators.
• Ability to understand crane load charts and rigging requirements.
• Strong leadership, communication, coaching, and problem-solving skills.
• Ability to use Microsoft Office and learn operational software.
• Valid driver's license with a clean driving record.
• Class A or Class B CDL preferred.
• Ability to complete required safety training and certification programs.

Skills

Preferred

• Class A or Class B CDL

Benefits

• Training and certification opportunities
• Medical, dental, and vision insurance
• 401(k)
• Disability, Life & AD&D Insurance
• Paid Time Off and holidays
• Career advancement opportunities