Remote Customer Success Coordinator at Triptastic Adventures in Madison, Wisconsin, United States

Job description

• We are increasing our remote team and are seeking customer-centered individuals who enjoy with assisting clients and handling multiple priorities. In this role, you will help coordinate reservations and related services, including accommodations, activities, transportation, and event-based arrangements.
• This role is for those who communicate clearly, stay organized, and are comfortable working independently in a remote setting while collaborating with a supportive team.

Responsibilities

• Support clients with planning and coordinating customized arrangements
• Research, compare, and confirm reservation options based on client needs
• Provide accurate information and thoughtful recommendations
• Communicate professionally via email and phone
• Assist with updates, changes, and service-related inquiries
• Maintain organized and accurate client records
• Participate in training sessions

Requirements

• Authorized to work in the US, UK, Mexico, Australia, or Spain
• Strong written and verbal English communication skills
• Reliable internet access and smartphone (computer is also strongly recommended)
• Strong customer service skills

Skills

Required

• Strong customer service skills
• Reliable internet access and smartphone

Benefits

• Fully remote
• Flexible schedule
• Ongoing training
• Supportive team setting