Barista/Counter - Gjelina LA at Gjelina Group in Los Angeles, CA, USA

Job description

• POSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized.
• The Counter Attendant is the primary guest point of contact for the counter. Counter Attendants ensure that excellent quality and superb service is enjoyed by all of our guests.
• The Barista is responsible for maintaining and operating the barista station up to Gjelina's Group standards. This includes delivering outstanding customer service, possessing a thorough knowledge of our coffee and tea offerings, and ensuring quality control across all site coffee and tea offerings.

Responsibilities

• Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
• Adhere to all health, safety, alcohol control and sanitation protocols
• Always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
• Takes guests orders in Point of Sale - "POS"
• Always suggests product alternatives to enhance guest food experience.
• Completes sales transactions in an accurate and timely manner
• Prepare espresso drinks to order
• Prepare drink orders in accordance with all recipes provided by Gjelina Management.
• Work with BOH to expedite orders in an orderly and timely manner
• Organize, clean, and maintain all areas of the counter.
• Prepare the floor at the opening and closing of each shift, stocking, cleaning, and preparing for service.
• Prepare stations at the opening and closing of each shift; stocking, cleaning, and preparing for service.
• Ensure all stations are equipped for service.
• Assist others with stations when needed.
• Maintain the station throughout the shift, keeping spaces clean and tidy. This includes wiping down cases and all surfaces and restocking throughout the day.
• Attend pre-shift meeting to find out the changes on the menu, 86s, and Chef's aesthetic for new dishes.
• Respond to any menu/drinks queries with knowledgeable answers.
• Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
• Understand the right of way (guests, counter, and staff)
• Other duties as assigned by supervisor/manager
• The barista will consistently practice proper cleaning procedures and implement preventative maintenance measures for both espresso and brewing equipment.
• Continuously learn about our coffee beans, teas, and sourcing while also nurturing your own curiosity and expertise through in-house tastings, pairing, and training sessions.
• Ability to multitask in high-volume service
• Operate espresso machines and other equipment to make beverages according to established recipes and quality standards.
• Ensure cleanliness and organization of the coffee bar area, including restocking supplies and cleaning equipment.
• Running Hot Beverages to guests throughout the restaurant
• Perform other duties and responsibilities as required or requested
• Counter service
• Pouring barback

Requirements

• Minimum 1-2 years restaurant or related experience (preferred).
• Minimum 1 year barista experience
• Ability to understand and follow written and verbal instructions
• Ability to use all relevant items of equipment
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
• Ability to keep calm when faced with any unusual situations
• Ability to perform the essential functions of the job
• Knows basic Math
• Able to take guest orders in Point of Sale - "POS"
• Ability to take and follow directions
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem-solving abilities, be self-motivated, and organized
• Able to work in a fast-paced environment
• Neat, clean, and professional appearance
• Willingness to work a flexible schedule, including weekends and nights
• Exhibit a sense of urgency
• Willingness to work on your feet
• Has a high level of enthusiasm and self-motivation
• Knowledge of proper food handling.
• Knowledge and use of kitchen forms/systems.
• High School education, diploma (or in the process), or GED preferred.
• Food Handler Certification - Food Handling & Sanitation Awareness, desired
• Must understand how to abide by the rules of the Department of Health related to Food Service.

Skills

Required

• Knows basic Math
• Ability to take and follow directions
• Ability to work in a team environment
• Able to work in a fast-paced environment
• Neat, clean, and professional appearance
• Exhibit a sense of urgency
• Willingness to work on your feet
• Knowledge of proper food handling.