Account Manager - Landscape Maintenance at Gothic Landscape in Palo Alto, CA

Job description

• Palo Alto, CA | $95,000–$105,000 + Annual Bonus Potential
• If you are an experienced commercial landscape professional who enjoys building strong client relationships, leading field teams, identifying opportunities for growth, and delivering exceptional service, we want to hear from you!
• Gothic Landscape is looking for a Landscape Maintenance Account Manager to join our Palo Alto team. This is a highly visible role for a motivated professional who can successfully balance customer service, team leadership, quality control, and business development.
• At Gothic Landscape, your success is our success. We provide the tools, support, training, and opportunities to help great people build great careers.
• The only thing missing is YOU.

Responsibilities

• Build and maintain strong, long-term relationships with commercial landscape clients through proactive communication and exceptional service.
• Manage a portfolio of landscape maintenance accounts, ensuring quality, timely, and profitable service.
• Lead and support field crews, including morning dispatch, workload planning, performance management, coaching, and addressing employee or client concerns.
• Conduct proactive property and site quality inspections and communicate findings and action plans to clients and internal teams.
• Partner with branch leadership and operations to improve customer retention, service quality, productivity, and profitability.
• Identify opportunities to expand existing accounts through additional services and consultative selling.
• Network within the local market and generate referrals and new business opportunities.
• Prepare, present, and follow up on proposals and bids for additional services and new opportunities.
• Help the branch achieve its overall goals for quality, customer retention, growth, and profitability.

Requirements

• The ideal candidate is a relationship-driven leader who understands the commercial landscape industry and knows how to successfully manage both clients and field operations.
• 5+ years of commercial landscape experience with demonstrated client and crew management experience highly preferred.
• Proven experience managing a large portfolio of commercial landscape maintenance accounts.
• 2- or 4-year college degree in Landscape Management, Horticulture, Business, or a related field preferred; equivalent industry experience will be considered.
• 2–3+ years of experience training, leading, and managing multiple crews, gardeners, or field employees.
• 3+ years of strong customer service, sales, account management, or comparable experience.
• Demonstrated success identifying opportunities and selling additional services to existing clients.
• Strong verbal and written communication skills, including the ability to prepare and present proposals and bids.
• Excellent time-management, organizational, and problem-solving skills.
• Strong work ethic with the ability to work independently while collaborating effectively with branch leadership and field teams.
• Professional presence and the ability to build trust with clients, employees, and business partners.

Skills

Required

• Relationship-driven
• Proactive communication
• Coaching and performance management
• Consultative selling
• Networking
• Time-management
• Organizational
• Problem-solving
• Strong work ethic
• Professional presence
• Collaboration
• Commercial landscape maintenance

Benefits

• At Gothic Landscape, we believe in investing in our people and helping them build a career—not just a job.
• $95,000–$105,000 annual salary
• Annual bonus potential based on individual and branch performance
• Healthcare benefits
• 401(k) match
• 9 paid holidays
• Paid vacation and sick leave
• Company-paid take-home vehicle
• Company-paid cell phone and laptop
• Paid training and professional certifications
• Career advancement opportunities
• Fast-paced, team-oriented work environment
• A culture that values growth, longevity, teamwork, and mutual loyalty
• Specific compensation may vary based on skills, experience, qualifications, and location.