Call Center Supervisor at Marvin in US-MN-Warroad

Job description

• As a Call Center Supervisor, you'll have the opportunity to lead a team that makes a difference for customers every day. You'll champion exceptional service, develop and empower team members, and drive operational excellence in a fast-paced environment. From coaching and performance management to solving complex customer challenges and improving processes, you'll be at the center of creating outstanding experiences for both customers and employees.

Responsibilities

• Inspire, coach, and develop a high-performing team dedicated to delivering exceptional customer experiences.
• Lead day-to-day call center operations, ensuring service goals are met and customers receive timely, effective support.
• Serve as a trusted resource for resolving complex customer concerns and empowering your team to succeed.
• Partner with teams across the organization to enhance processes, improve efficiency, and elevate the customer journey.
• Champion a culture of continuous improvement, accountability, and service excellence.

Requirements

• Build strong, collaborative teams and bring out the best in others through coaching and leadership.
• Communicate with confidence and professionalism, whether supporting customers, guiding team members, or partnering across the business.
• Thrive in a fast-paced environment where balancing priorities and solving challenges are part of the day.
• Use data, insights, and critical thinking to drive performance and improve the customer experience.
• Embrace technology and leverage tools like Salesforce and Microsoft Office to stay organized and deliver results.
• Minimum 3 years in customer service/call center expereince
• Familiarity with warranty processes
• At least 1 year in a supervisory or team lead role

Skills

Required

• Familiarity with warranty processes

Benefits

• $65,000 to 80,000, pay based on experience