UKG Analyst 2 - Central Office - Decatur, GA (ADM) at Technical College System of Georgia in Decatur

Job description

• Performs a variety of day-to-day functions relating to the operation of the agency time keeping solution and ensuring data integrity and reporting of data within the system. Resolve problems, issues, and non-routine situations by recommending the best approach/action to take. Develop solution guidelines and changes based on agency policies, procedures, and best practices. Coordinate training and support as the application changes throughout the state.

Responsibilities

• Audit accuracy and integrity of all data entered in the Kronos system.
• Assure the provider keeps the system available within the required SLA.
• Serve as the primary Kronos system technical administrator represent the agency in audit and control reviews.
• Facilitate bulk data updates, exports, imports, clean-ups, and researches/reports on any discrepancies between time keeping and Peoplesoft HCM data.
• Update daily/weekly/monthly reports, handle requests ad hoc data requests, and work with dashboard team to maintain real-time reports and metrics.
• Accomplish routine analysis on of time keeping data relating to compensation, classification, employment, employee relations, and/or benefits data as directed.
• Prepare reports, graphs, charts and statistics in support of human resources operations.
• Provide assistance and support to employees as needed with use of the application
• Work with the training team to develop targeted training documents and videos teaching common issues with a focus on the end user experience.
• Assist with support requests relating to the time keeping system as needed
• Provide regular training to employees using the system state-wide.
• Work with the HR and IT teams on ERP and time keeping related projects as directed.
• Work with the IT support team to facilitate recovery of issues relating to time keeping application usability
• Work with the various teams within the agency to resolve problems relating to Kronos, data (internal and external), and integration with PeopleSoft HCM.
• Coordinate time keeping related activities with various individuals to gain completion of duties in a timely manner.
• Work with the agency policy team relating to use and implementation of agency, state, and federal policies.
• Act as primary contact for agency time keeping solution with Kronos partners, 3rd party vendors or other departments; respond to technical, administrative, and business questions relating to the Kronos time keeping solution.
• Participate in special projects with staff as directed.

Requirements

• Knowledge of human resource information systems (HRIS) in general.
• Knowledge of principles, practices and standards of human resource administration in assigned area.
• Ability to configure and troubleshoot Kronos InTouch terminals and Touch ID Plus biometrics.
• Understanding of SQL concepts and ability to craft SQL statements to extract data.
• Ability to extract data from the Kronos system in various formats.
• Ability to write reports for consumption of data from Kronos Workforce Central.
• Knowledge of basic application maintenance and control methodologies.
• Knowledge of how data being stored and structure for reports or queries
• Associate degree in business or related field from an accredited college or university and two (2) years of experience related to area of assignment.
• Or one (1) year of experience required at the lower-level Busi Support Analyst 1 (GSP130).
• Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.
• Associate degree in business or related field from an accredited college or university and two (2) years of experience related to area of assignment; or one (1) year of experience required at the lower level Busi Support Analyst 1 (GSP130).--Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.
• Bachelor’s degree in information technology, or related field from an accredited college or university, or 6 years of experience in application support specific to enterprise data
• Three years of experience in use of Kronos Workforce Central focused on both functional and technical levels.
• Three years’ experience in support of enterprise applications relating to HR
• Understanding of enterprise application management and support best practices
• Experience in working with 3rd party providers providing time and attendance systems
• Experience with classic ERP systems like Workday
• Experience and understanding of Peoplesoft HCM and operational issues

Skills

Required

• Problem-solving
• Communication
• Training and support
• Coordination
• Kronos Workforce Central
• Kronos InTouch terminals
• Touch ID Plus biometrics
• SQL
• PeopleSoft HCM
• ERP systems (Workday)
• HRIS