Inside Sales Representative (Remote - Eastern Region) at Yelp in US-MI-Detroit

Job description

• *Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern Region of the United States. This includes candidates residing in Eastern Time Zone.
• Yelp was created to connect people with great local businesses. As an Inside Sales Representative, you’ll work with small business owners over the phone to help them achieve their goals through Yelp’s advertising programs. By understanding their unique needs, you'll provide tailored solutions that drive results. Ultimately, we succeed when our clients grow.
• People are at the center of everything we do. In this role, you will be directly responsible for doing outreach and educating business owners across the US and Canada on our advertising solutions. Success is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this within a highly supportive, virtual team environment.
• Please visit www.yelp.com/careers and apply to the appropriate posting that matches your location.

Responsibilities

• Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners. - This role is 100% phone based and fast-paced by nature.
• You'll work one of the following schedules (in your local time), or as otherwise determined by your manager: 7:30 a.m. to 4:30 p.m.; 8:30 a.m. to 5:30 p.m.; or 9:30 a.m. to 6:30 p.m.
• Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce).
• Say goodbye to that dreaded commute! You and your team will work from the comfort of your home to sell advertising to small local businesses on a set Monday to Friday schedule.
• Become an expert in Yelp’s advertising solutions, and provide product recommendations quickly to suit client needs - asking probing questions, overcoming customer objections and rejection will be critical to your success.
• You’ll master quick close techniques to exceed individual goals.
• Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities.
• Achieve and consistently exceed monthly quotas - strong work ethic and tenacity are key!
• Track and manage your daily goals to ensure results are met. It is a numbers game and you’re here to win.

Requirements

• GED/HS Diploma and 2+ years of customer-facing experience OR;
• Bachelor’s Degree with a demonstrated interest in sales/business or people-centric industry (e.g. coursework, internships, clubs, or extracurricular activities)
• No fear of the phone and prepared to make a high volume of outbound dials, daily
• General computer and email proficiency - we use Google Suite and provide a Macbook laptop
• A work environment free of distractions
• You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot.
• Open to feedback and willing to implement for areas of improvement
• Strong, engaging interpersonal skills
• Ability to effectively prioritize tasks and manage independently without oversight
• Must possess current US work authorization

Skills

Required

• A work environment free of distractions
• Strong, engaging interpersonal skills

Benefits

• The starting base salary for this role is $37k annually
• This role is also eligible to earn uncapped commission
• Average year 1 on target annual compensation for this role is around $50k, which includes base salary and commission assuming minimum performance expectations are met.
• Top performers have the opportunity to significantly exceed target earnings.
• Available your first day: Full medical, vision, and dental
• 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 7 paid wellness days, 12 paid holidays, 1 floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness reimbursement
• Health Savings, Flexible Spending and Dependent Care accounts
• 401(k) retirement savings plan with employer match
• Employee stock purchase plan