Customer Service Manager at AlphaGraphics in IL-Northbrook-60062

Job description

• As a Customer Service Manager you will report directly to the owner and be responsible for overseeing our customer experience. You will be in charge on all inbound customers through email, phone and in person, making sure deadlines are being met as well as working with our clients to understand their requirements and estimating their projects.
• This is an excellent position for someone with some basic knowledge of the industry and building a lasting career.
• You will be trained on our software and procedures as well as have an experienced staff to work with daily.
• The primary responsibility of the Production coordinator/manager is to maintain the flow of projects in house and staff for maximum production efficiency.
• We are a 30+ year old family owned and operated business. We have a great work environment that lends itself to team oriented individuals. If you are a true team player looking for an enjoyable work place please apply. The owner strongly believes that he hires "co-workers" rather than "employees". There is enough stress in the world, we don't need to add to that, we strive to keep a friendly atmosphere. If you are ready to be part of a great team, this job is for you.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Requirements

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Skills

Required

• Meeting quality standards for service
• Evaluating customer satisfaction
• Critical thinking skills

Benefits

• Life Insurance / Long Term Care
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Paid time off
• Training & development
• Competitive Compensation
• Flexible Scheduling - 8-hour shift - Monday to Friday
• Hard work, collaboration, humanity, fun, and laughter
• Career path development
• Compensation: $22.00 - $26.00 per hour