Project Manager - Printing at AlphaGraphics in NC-Cary-27518

Job description

• The Project Manager is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met by effectively managing the customer’s project from conception to completion. We are seeking a motivated and customer-focused individual to join our team. As a Project Manager, you will be the first point of contact for our clients, providing them with professional and efficient service. Your primary responsibilities will include managing customer inquiries, processing orders, and ensuring customer satisfaction throughout the printing and signage process. Candidates must be detail-oriented and able to work on multiple projects in a time-sensitive environment.

Responsibilities

• Serve as the primary representative of the organization to our customers.
• Provide outstanding customer service through both oral and written communications.
• Convey to the customer our expertise in our products and services.
• Prepare and process quotes, orders, and sample requests.
• Communicate fully with internal and external customers and follow up promptly with quotes, requests, orders, and other tasks.
• Communicate customer requirements (technical, proofs, lead-time, etc.) to our internal team per company policies and procedures.
• Confer with customers by telephone, email, and in-person to provide information about products or services and to manage all customer-related communications.
• Manage projects which includes creating timely estimates/quotes; following up on estimates, file sharing, approvals, and print production; ensuring delivery to the customer and completing closing steps in digital systems
• Address and resolve customer issues and concerns with a positive attitude.
• Collaborate with production team members to create estimates with appropriate lead times and pricing.
• When appropriate, advise customers on orders and on the best strategies to achieve their desired outcomes.
• Maintains customer accounts and records of customer interactions with details of inquiries, comments, or complaints.
• Collect deposits or payments or arrange for billing.
• Receive customers at the front door and handle their questions and needs.
• Assist customers by answering product and service questions and suggesting information about other products and services.
• Manage outside vendors for sublet/subcontractor projects, as needed.
• Follow and comply with safety policies and procedures.
• Participate in team meetings and contribute to a positive work environment.

Requirements

• High school diploma or equivalent; some college coursework preferred
• Previous experience in project management, preferably in the printing or signage industry
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Detailed-oriented with a focus on accuracy and quality
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem
• Ability to learn and use industry-specific software and tools
• Project management skills and the ability to manage multiple tasks and priorities
• Ability to work independently and as part of a team
• Positive attitude and a commitment to providing exceptional customer service

Skills

Required

• Customer service
• Communication
• Organizational
• Time management
• Detail-oriented
• Critical thinking
• Positive attitude
• Teamwork
• Industry-specific software and tools

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Compensation: $17.50 - $23.00 per hour