Office Administrator / Customer Service Representative at AlphaGraphics in IN-Carmel-46032
- Company: AlphaGraphics
- Location: IN-Carmel-46032
- Posted: Sep 19, 2026
- Type: Full-time
- Salary: $18.00 - $20.00 per hour
Overview
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketi…
Job description
- At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
- We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
- We invite EVERYONE to apply!
Responsibilities
- Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging.
- Quotes turnaround from the “standard turnaround chart”.
- Follows up on estimates and orders.
- Handles cash, check, or credit card transactions and deposits at front counter.
- Notifies customers when order is completed.
- Handles customer complaints, forwards to management when appropriate.
- Maintains front counter cleanliness, preparedness checklist.
- Maintains front counter filing systems.
- Logs new customer contacts for future follow up.
- Maintains customer artwork files.
- Takes complete messages for team members.
- Refers customers to inside sales rep when appropriate.
- Trains to become competent back-up during holidays and illnesses.
- Interact with clients in person, over the phone, via email, messaging, etc.
- Understand AlphaGraphics’ products, services, capabilities, & pricing.
- Understand Competitor's products, services, capabilities, & pricing.
Requirements
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
Skills
Required
- Meeting quality standards for service
- Evaluating customer satisfaction
Benefits
- Competitive salary
- Opportunity for advancement
- Training & development
- Competitive Compensation
- Career path development
- Compensation: $18.00 - $20.00 per hour
About AlphaGraphics
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US605 is actively seeking an Office Administrator / Customer Service Representative to join us full time. The Office Administrator / Customer Service Representative is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. The Office Administrator / Customer Service Representative is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers. While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred. Your primary duties will include generating customer orders/invoices, answering customer phone calls/emails, working with vendors/suppliers to complete projects, ordering products/supplies, soliciting new business, estimating projects and supporting team members.