Customer Service Representative at AlphaGraphics in TN-Franklin-37067

Job description

• Our tight-knit team at AlphaGraphics of Franklin is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Responsibilities

• Provide front counter support by greeting customers, processing transactions and assisting clients with marketing, design and printing needs.
• Convey to the customer our expertise in products, services, and capabilities.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Organize and maintain cleanliness of client and completed job areas.

Requirements

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Detail oriented with strong organization skills.
• Excellent written and verbal communication skills.
• Strong math and computer skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Skills

Required

• Strong math and computer skills.

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Competitive Compensation
• Hard work, collaboration, humanity, fun, and laughter
• Career path development
• More than anything, we’re looking for a highly collaborative and dependable Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.
• Compensation: $17.00 - $23.00 per hour