Customer Service & Sales Coordinator AlphaGraphics Miramar at AlphaGraphics in CO-San Diego-92126

Job description

• Customer Service & Sales Coordinator at AlphaGraphics Miramar - 9360 Activity Road, San Diego CA 92126
• We are seeking a reliable and customer-focused Customer Service & Sales Coordinator to support our front office operations and sales efforts. This role is the first point of contact for many of our clients and plays a key role in delivering a high-quality customer experience while supporting revenue growth.
• You will assist customers in person, over the phone, and via email, help process orders and invoices, and identify opportunities to upsell products and services.

Responsibilities

• Customer Experience
• Greet and assist walk-in customers with order pickups and new inquiries
• Answer incoming phone calls and respond to emails in a timely, professional manner
• Provide clear communication on order status, timelines, and next steps
• Ensure a positive, solutions-oriented customer experience at all times
• Sales Support
• Assist customers with placing orders for print, signage, apparel, and promotional products
• Identify upsell opportunities and recommend additional products/services
• Support the sales team with estimates, order entry, and follow-ups
• Help convert inbound inquiries into paying customers
• Order Processing & Administrative
• Create invoices, process payments, and enter orders into our system (PrintSmith / internal systems)
• Coordinate with production team to ensure accurate job details and timelines
• Maintain organized job files and customer records
• Perform light administrative tasks to support daily operations

Requirements

• 1+ year of customer service or inside sales experience preferred
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Comfortable working in a fast-paced environment
• Basic computer skills (email, data entry; CRM or order systems a plus)
• Positive attitude and team-oriented mindset

Skills

Preferred

• CRM or order systems a plus

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• $18/hour base pay + commission opportunities
• Commission tied to sales performance and upselling
• Opportunity for growth into sales, estimating, or account management roles
• Compensation: $18.00 - $25.00 per hour