Account Manager/Project Coordinator at AlphaGraphics in NH-Portsmouth-03801

Job description

• The Account Manager plays a critical role in the day-to-day administrative operations of AlphaGraphics as well as acting as a trusted advisor, selling the products and services of the company to our values clients. Our company’s success depends on our ability to meet our client’s challenges head-on, then solve them quickly and professionally. This is a full-time position with benefits.
• We are seeking an Account Manager / Project Coordinator to serve as the bridge between our clients and production team. In this dual role, you will act as a trusted advisor—consulting with clients, estimating jobs, and managing projects from initial concept through final delivery, while maintaining day-to-day project workflows.

Responsibilities

• Client Consultation & Sales: Partner with existing clients and prospects to evaluate needs across print, marketing, and signage, recommending high-impact solutions and cross-selling relevant services. Develop new business both through inbound inquiries and outbound prospecting and sales development.
• Project Estimating & Management: Scope job requirements, generate accurate product estimates, track production timelines with internal teams and outside vendors, and manage client expectations regarding schedules and pricing.
• Order Administrative Workflow: Update client notes in the CRM, process accurate invoicing and customer payments, maintain organized project files, and handle outgoing fulfillment.
• Internal Advocacy: Serve as the client’s internal champion to guarantee quality control, while communicating potential roadblocks to management promptly.
• Communication: As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality while setting proper expectations with the client.

Requirements

• The ideal candidate is a well-organized professional with Background in B2B customer service, account management, or sales in a fast-paced environment. (Experience in print, signage, or promotional products is a strong plus!). The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
• High School Diploma or equivalent
• Experience with Microsoft Office
• Experience in sales and customer service within a fast-paced environment
• Team member with collaborative style who knows how to foster success in others
• Capable of juggling multiple priorities and operating with a calm sense of urgency
• Positive “can do” attitude (this is critical!)
• College degree
• Familiarity with current print and copy technology (highly desirable)
• Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
• Experience in business-to-business, retail, and/or manufacturing setting

Skills

Required

• Microsoft Office
• Sales and customer service
• Collaborative style
• Ability to juggle multiple priorities
• Positive 'can do' attitude

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Compensation: $18.00 - $22.00 per hour