Senior Advisor, Technical Account Manager at Dell Technologies in Omaha, NE, United States

Job description

• Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.
• Join us to do the best work of your career and make a profound social impact as a Senior Advisor, Technical Account Manager on our Technical Account Manager team in Omaha, NE, Washington, DC, or CO.
• As a Senior Advisor, Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces.

Responsibilities

• Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
• Be independently motivated to continually learn new technologies. Due to Dell’s large breadth of products, we expect our team members to be driven to stay current on existing technologies and continually expand their knowledge horizons
• Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices
• Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence
• Assist customer and sales team with design, definition, and implementation of complex system requirements

Requirements

• Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
• 8+ years of related experience in a professional role or equivalent experience
• Must be a US citizen and have an active TS/SCI security clearance with a CI polygraph
• In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, networking, and storage hardware. Intimate knowledge of networking infrastructure, specifically in datacenter environments
• Strong knowledge working in VMware environments and strong understanding of Dell and vendor diagnostic utilities and their applications
• Customer-facing experience with strong escalation management capability and the ability to work in a high-pressure environment. Ability to collaborate effectively with vendors and Dell Engineering. Must be able to work onsite at a customer’s location five days a week
• Bachelor's Degree
• Technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA

Skills

Required

• Independently motivated
• Continually learn new technologies
• Dell PowerEdge servers
• Networking
• Storage hardware
• VMware
• Dell and vendor diagnostic utilities
• AI solutions
• Data center infrastructure

Benefits

• USD 123200 - USD 169400