Network Administrator at Hope For Youth, Inc in Amityville, NY, USA

Job description

• Ready to take the lead and make an IT role your own?
• If you are an experienced IT support or network professional ready for greater independence, ownership, and a place to build lasting relationships, Hope For Youth may be your next career home. This is an opportunity to become the go-to internal IT professional for an organization where your expertise, initiative, and everyday interactions make a meaningful difference.
• Hope For Youth supports children, youth, and families across Long Island. Our Network Administrator plays a key role in keeping the technology our employees and programs depend on running effectively so they can focus on that mission.
• The Network Administrator is HFY's lead internal IT professional, responsible for organizing daily IT priorities, providing hands-on technical support, managing server and network infrastructure, and driving practical improvements to systems and workflows.
• You will work collaboratively with an Operations Associate whose responsibilities include part-time support for IT activities alongside other Operations duties. Our external IT contractor provides technical partnership on server maintenance, network infrastructure, cybersecurity, and advanced matters, including some Level 2 and Level 3 escalations if/as needed. You will serve as the internal point of coordination, ensuring that employee needs are clearly communicated and issues are tracked through resolution.
• As HFY's highest internal IT position, this role offers professional growth through greater autonomy, technical development, project leadership, and ownership of agency-wide improvements.
• We are looking for a hands-on, organized, service-oriented professional who enjoys both technology and working with people. You bring sound judgment, take initiative, and follow through. You can help a frustrated employee feel comfortable asking for help, explain technical information clearly, and recognize when a recurring issue calls for a better process.
• This may be a great next step if you currently work in IT support, systems support, or network administration and are ready to take broader ownership of an organization's day-to-day technology needs. You should be comfortable moving between routine employee support, technical troubleshooting, systems monitoring and maintenance, planning, and process improvement. Every part of that work contributes to a dependable and responsive IT function.

Responsibilities

• Administer Microsoft Active Directory, including user accounts, permissions, security groups, password resets, and access management.
• Support Microsoft 365 administration, including user accounts, licensing, permissions, and troubleshooting.
• Administer Duo Multi-Factor Authentication (MFA).
• Support Microsoft Azure/Entra ID and cloud-based systems in coordination with the external IT contractor, including user access, security, system reliability, and routine maintenance.
• Troubleshoot network connectivity involving TCP/IP, DNS, DHCP, VPNs, switches, routers, firewalls, wireless networks, and related network technologies.
• Assist the external IT contractor with server and network hardware maintenance, system updates, and infrastructure needs.
• Provide Level 1 IT Help Desk support to employees across all Hope For Youth locations and employees working remotely using agency-issued and approved non-agency equipment.
• Review and prioritize IT Help Desk requests based on severity and business impact and escalate Level 2 and Level 3 issues to the external IT contractor as needed.
• Troubleshoot Windows 11, computers, printers, software, mobile devices, connectivity, and other technology, including workstation setup, configuration, restoration, and deployment.
• IT onboarding and offboarding, including creation and deactivation of network/Active Directory accounts, system access, and IT equipment deployment and collection.
• Purchase, configure, manage, and deploy IT equipment and agency-issued mobile phones across Hope For Youth locations.
• Maintain accurate IT inventory, asset, equipment, and licensing documentation.
• Support established cybersecurity practices, system updates, access controls, backups, and disaster recovery activities in coordination with the external IT contractor.
• Track open IT issues and action items with vendors and contractors through resolution.
• Assist with technology upgrades, system implementations, and other special IT projects.
• Assist with the development, maintenance, and updating of IT policies, procedures, and the organization's Disaster Recovery Plan.
• Set up workstation profiles and provide technology training and guidance to staff as needed.

Requirements

• 5 years of related IT experience, including experience supporting network environments, systems, end users, and the technologies and responsibilities outlined above.
• Experience with Microsoft Active Directory, Microsoft 365 administration and licensing, and Duo MFA.
• Experience with Microsoft Azure and/or Microsoft Entra ID.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, switches, routers, firewalls, wireless networks, and network topology.
• Strong knowledge of Windows 11 and experience troubleshooting hardware, software, printers, network connectivity, and end-user technology.
• Familiarity with cybersecurity best practices, MFA, endpoint security, user access management, backups, and disaster recovery.
• Experience configuring, deploying, maintaining, and tracking computers, mobile devices, and other IT equipment.
• Strong troubleshooting, organizational, documentation, communication, and customer-service skills.
• Ability to independently resolve Level 1 technical issues and appropriately identify and escalate Level 2 and Level 3 issues.
• Strong customer service and people skills required.
• Ability to support technology needs across Hope For Youth locations as needed.
• Physical Requirements: read/write reports and log entries, walking/standing/sitting for prolonged periods, bending/stooping, kneeling/squatting, climbing stairs, reaching overhead, repetitive wrist/finger movements, ongoing access to reliable vehicle and driving own vehicle for work (mileage reimbursement available).
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or Microsoft Azure are preferred but not required.

Skills

Required

• Microsoft Active Directory
• Duo MFA
• Windows 11

Benefits

• Join a mission-driven organization where your work supports the employees and programs making a difference in the lives of children and families across Long Island. Hope For Youth offers a collaborative environment with opportunities to learn, grow, and contribute to the organization's mission. Here are some of the other benefits of working for Hope For Youth.
• Excellent training and leadership opportunities available throughout employment and more.
• Meaningful work that makes a difference in the lives of children and families of Long Island!
• Supportive like-minded, mission-driven co-workers
• Diverse Culture that promotes recognition and belonging
• Advancement and supplemental pay opportunities
• Free Training programs, Free Tuition Credits, Scholarships and Tuition Assistance
• Employees may be eligible for Student Loan Forgiveness Programs
• Special Events and Recognition Awards
• Volunteer and Internship opportunities available within
• Benefit eligibility commences on the first of the month following the first 30 days of employment - Medical, Dental, Vision - HRA with HSA and Co-pay options available.
• 91% Employer-paid medical premiums
• Generous paid time off
• Agency-funded Pension Plan
• Pre-tax savings plans: self-directed 403(b), 529, Aflac.
• Agency-paid life insurance and disability, and for some positions, long-term disability
• Learn more about Hope For Youth at: http://www.hfyny.org
• The anticipated salary range is $70,000–$80,000 annually, commensurate with experience, qualifications, and technical skills.
• The salary range and/or hourly rate range listed for this position is a good faith determination of potential compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining an employee's base salary and/or rate, several factors may be considered as applicable (e.g., years of relevant experience, education, licensing, certifications, other credentials, negotiated contracts, budget and internal equity, etc.).