Customer Service Representative at Culligan Québec in ON-Cambridge-N3H4R7

Responsibilities

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts, create customer account and schedule installation, as required
• Print and distribute service work orders and route tickets, close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Requirements

• Outgoing, friendly, and a desire to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience
• Intermediate computer knowledge

Skills

Required

• Previous customer service experience
• Intermediate computer knowledge

Benefits

• Dental care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match (after three months)
• No weekends! No late nights!
• Monday through Friday
• Paid time off
• Paid holidays
• Paid CSR training
• Paid Culligan training
• Direct Career Tracks: We love to promote from within!
• Office Manager
• Sales Representative
• Management
• Employee discounts
• Supportive Workplace
• Non-toxic work environment
• Open door policy with management
• Company lunches, dinners, and parties!
• Compensation
• Hourly base pay
• Employee referral bonus
• Annual performance review (potential pay increase)
• Compensation: $20.00 per hour