Night Auditor/Front Desk - LINE DC at The LINE Hotel Group in Washington DC

Job description

• We are seeking a dynamic Front Desk Night Auditor to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.
• Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests.

Responsibilities

• Greet every guest promptly with a smile and maintain eye contact
• Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
• Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
• Settle guest bills accurately
• Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
• Reconcile all transactions at the close of each shift
• Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff
• Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Participate in scheduled departmental meetings and all other relevant meetings as requested

Requirements

• High School diploma or general education degree (GED)
• Three (3) years related experience in hospitality or service industry preferred
• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Computer Proficiency: Microsoft Office, Opera PMS
• Positive Attitude
• Eye for Detail
• Problem solving abilities

Skills

Required

• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Positive Attitude
• Eye for Detail
• Problem solving abilities

Benefits

• Health insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Medical, Dental, Vision
• $300 dollar bonus for DC Ward 1 Residents
• Referral bonus + competitive compensation
• Discounted family rates
• Family meals
• Paid Time Off
• Competitive Compensation
• Employer Subsidized Medical, Dental and Vision Insurance
• 401(k) Plan with Employer Match
• Life Insurance
• Short-Term and Long Term Disability
• Tuition Reimbursement
• Discounts at all our Hotels and F&B Outlets
• New Employee Referral Fees & many more exciting top secret employee perks!
• Compensation: $24.00 per hour