Retail Banker (TSA) | Capital Circle NW at Capital City Bank Group, Inc. in Tallahassee, FL

Job description

• Retail Banker (TSA) - More Than Your Bank. Your Banker.
• Full Time - M-F 40 hours
• Under general supervision, but in conformance with established Bank policies and procedures, cash checks, receive deposits, and perform a variety of transactions as requested by the client. Responsible for balancing each day’s transactions and maintaining cash drawer. Answers general questions regarding Bank products/services, recommends additional services to clients and makes referrals accordingly. Responsible for selling, cross-selling and referring Bank products and services. Provides an excellent client experience, including a wide range of client inquiries or concerns either through direct personal action or referral to the appropriate department. Travels and works in offices that are experiencing Teller or Personal Banker staffing shortages on the Teller line.
• This position requires the associate to drive on behalf of the Bank and the associate must adhere to Bank's Motor Vehicle Guidelines. May require increased minimum limits and therefore an increase in premiums.
• All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Responsibilities

• Recommends and refers additional Bank services and products, retaining a working knowledge of all Bank services and products to the extent that the majority of client inquiries are easily and accurately answered.
• Accepts deposits and withdrawals from clients on business, personal and savings accounts.
• Accepts checks for cashing or paying, and verifies endorsements and funds.
• Sells Official Checks.
• Works deposits from Drop and Go.
• Accepts consumer/commercial and other bank loan payments.
• Balances teller drawer as needed.
• Opens and closes Teller window in accordance with procedures.
• Completes Currency Transaction Report (CTR) and hold forms as required.
• Attends meetings as required.
• Issues cash advances.
• Sells and processes new demand and time deposit accounts.
• Prepares paperwork for opening new accounts, orders checks and Debit/ATM cards, and provides materials as needed.
• Researches and resolves problems and responds to client inquiries on account status.
• Keeps informed of changes in Bank services and procedures.
• Assists in other areas of the Bank during peak business hours, when needed.
• Six month commitment to position is required, before internal posting for other positions within the Bank is permitted.
• Employer determines the essential functions of the job.
• All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.
• Provides additional support to manager and department colleagues.
• Completes all assigned/required Bank training within established timelines.

Requirements

• The following KSAs are usually acquired through high school education with specialized business training course(s) and/or three to twelve months cash handling experience:
• Completion of in-house Personal Banker I training.
• Must have reliable transportation, a valid driver’s license, and a clean driving record.
• Excellent interpersonal skills, ability to communicate effectively and interact positively with clients as well as fellow associates.
• Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
• Requires concentration to avoid mistakes in counting cash.
• Ability to perform basic mathematical computations using various business machines and/or computers.
• Ability to apply initiative and work with little supervision.
• Ability to exercise sound and reasonable judgment.
• Ability to stand for long periods of time.
• Ability to print legibly and accurately on forms and records.
• Sales experience is preferable, particularly in cross-marketing products and services.
• Must have attained the age of 18 for coverage under insurance bond.
• Must adhere to Bank's Motor Vehicle Guidelines.
• Minimum high school diploma or equivalent required. Some college preferred, but not required. Relevant experience may substitute for the education requirement. Successful completion of in-house training program or other approved training program is a plus.
• Education
• High School or better.
• Experience
• Required
• Please indicate work experience when applying.

Skills

Required

• Excellent interpersonal skills

Preferred

• Sales experience
• Cross-marketing products and services

Benefits

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services