Ramp & Customer Service Agent at Alaska Airlines in USA-MT-Billings

Job description

• The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
• Performs aircraft grooming and security searches.
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
• Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
• Loads and offloads luggage and cargo with the use of conveyor belts.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Performs other duties as assigned.

Requirements

• Required
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• A minimum of 1 year of customer service or community service experience.

Skills

Required

• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Ability to perform basic mathematics.
• Ability to communicate in English.

Benefits

• Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off
• For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
• USD $17.23/Hr.
• Pay Details
• Starting wage: $17.23 per hour (non-negotiable)
• Schedule: 15 to 30 hours per week
• Availability: Weekend and holiday availability is required
• Split-shift differential: When working a split shift, employees receive a $2.25 per hour differential. A split shift includes working a morning (AM) shift, taking an unpaid break, and returning for an evening (PM) shift.
• Effective split-shift hourly rate: $19.48 per hour (base wage + differential)