Customer Service Associate at Bass Pro Shops in San Antonio, TX
- Company: Bass Pro Shops
- Location: San Antonio, TX
- Posted: Sep 19, 2026
- Type: Part time
Overview
The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.
Job description
- The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.
Responsibilities
- Secures all firearms brought into the store with trigger locks.
- Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
- Greets all customers as they enter the store in a friendly and outgoing manner.
- Handles customer's merchandise returns; complete refund / exchange paperwork.
- Sorts returns by category and return to proper area.
- Sells appropriate Hunting and Fishing Licenses.
- Handles and administers all incentive and reward programs.
- Remains product knowledgeable.
- Remains aware of advertised sales.
- Keeps work area clean, neat and well stocked with supplies.
- Follows all Company Policies and Procedures.
- Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
- identifying and evaluating customers' needs
- making product recommendations based off this analysis
- promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
- ALL OTHER DUTIES AS ASSIGNED.
Requirements
- Minimum Degree Required: High school diploma or equivalent experience.
- Ability to calculate figures such as discounts and make change to customers
- Ability to communicate in a friendly and professional manner to our customers and other associates
- Ability to establish and maintain effective working relationships with Management, coworkers and customers
- Ability to operate computerized Point of Sale register system
Skills
Required
- Friendly and outgoing manner
- Professional communication
- Effective working relationships
Benefits
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Dental
- Vision
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
- And more!