Managed Logistics Associate at TRG in Westlake, OH

Job description

• The Managed Logistics Associate will enable TRG to control costs, drive service excellence, and mitigate risk to gain increased value from our vendors throughout the repair lifecycle.

Responsibilities

• Acts as a liaison between TRG sales/operations teams and external service vendors.
• Oversees services on devices that do not get repaired, configured, or otherwise serviced internally.
• Responsible for prioritizing outsourced repairs based on several factors.
• Cross references repairs with manufacturer warranty information.
• Works with both shipping and receiving for outsourced/managed logistics devices.
• Monitors incoming/outgoing workflows and communicates labor/equipment needs as necessary.
• Maintain an organized and cleanly work environment.
• Timely communication with vendors and colleagues.
• Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor.

Requirements

• High School Diploma or GED required.
• Previous experience in a warehouse, inventory, or related setting preferred.
• Excellent verbal and written communication skills.
• Must be able to work in a fast-paced environment with strong organizational skills.
• Attention to detail is a must.
• Politeness, confidence, tact, patience, and diplomacy while dealing with complex problems.
• Ability to learn basic troubleshooting techniques for handheld devices and some mechanical problem-solving skills.
• Computer proficiency in Microsoft Office and web browser. Ability to learn new software highly preferred.
• Ability to take and pass a background check.
• Must maintain regular and reliable attendance to the satisfaction of management.
• Must be able to operate a computer and other position related technologies.
• Must be able to work flexible hours as needed.
• Must be able to clearly and confidentially communicate with TRG employees, customers, and other stakeholders.
• Must adhere to all TRG Values at all times.
• Must be able to remain in a stationary position 75% of the time.
• Must be able to access work locations.
• Must be able to stoop, stand, walk, bend, and stay upright to perform work.
• Must be able to visually read written and digital information.
• Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures.
• Must be able to receive detailed information through oral communication.
• Qualifications
• Required
• Multitasking
• Novice
• Customer Service
• Novice
• Communication Skills - Oral/Verbal
• Novice
• Required
• High School or better.
• Required
• Warehouse Logistics

Skills

Required

• Attention to detail is a must.
• Multitasking
• Customer Service
• Communication Skills - Oral/Verbal