Night Auditor, Pryamid Lake Lodge at Pursuit in CAN, AB, Jasper, Pyramid Lake Lodge

Job description

• At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
• This job is a part-time, year-round position beginning as soon as possible. The starting wage for this role is $19.00/hour.

Responsibilities

• In the Night Audit role, you will work within the team of other hotel and Jasper staff to personalize the guest experience at the Pyramid Lake Lodge, providing nighttime supervision and guest service at the Front Desk between 11pm and 7am. The Night Audit, in addition to Front Desk Agent duties, performs the daily cash control duties and should enjoy working autonomously and independently. This is a multi-faceted position and can include any, or all, of the following:
• Providing nighttime supervision and guest service at the Front Desk between 11pm and 7am
• Educating guests on Pursuit Attractions and guiding them through the purchasing process
• Provide a professional, friendly and efficient check-in and check-out process
• Answering and directing phone calls and emails
• Coordinating efforts to accommodate guest requests
• Knowledge of Maestro, Expedia, Booking.com, Wizard
• Maintaining cleanliness of Lobby and and guest areas
• Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
• Communicate with co-workers and management, forward observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

Requirements

• Enjoy working autonomously and independently
• Current Alberta Pro Serve Certification (Required)
• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Previous cash handling, hotel front desk, hotel night auditing experience, assets
• Guest service-oriented mindset and enjoys working in a team environment
• Friendly, approachable, interactive nature
• Ability to think outside the box with quick, thoughtful judgement and a positive attitude
• Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
• Able to lift 50 pounds (suitcases, laundry bags and mail)
• Enjoy working with a team in a busy, fast-paced environment
• Meet the grooming and appearance standards
• Exceptional guest-service skills and a friendly, approachable, interactive nature
• Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
• Very important: must be flexible to work mornings, evenings or night shifts as required

Skills

Required

• Organization and time management skills
• Guest service-oriented mindset
• Exceptional guest-service skills

Benefits

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources