IT Customer Service Support at Signature Performance, Inc. in USA

Job description

• Position Description
• You are a person who is passionate about providing top-notch customer service in an IT/technical support role. We need someone with excellent verbal and written communication skills who can identify problems and provide quick resolutions. In the role of IT Customer Service Support, you will be responsible for answering incoming calls or emails in a timely manner with the goal of first call resolution, customer satisfaction, and accurate documentation.
• Tell us about your experience in IT/Technical Customer Service.
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?
• Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

Responsibilities

• Conduct every transaction with a customer focused, courteous, approach that will ensure first call resolution and achieve a satisfaction score of 90% or higher.
• Document call activity into the Service Desk ticketing system.
• Maintains access for all client systems, as assigned.
• Work with other Support Center analysts and Senior Technicians to understand workstation and server support needs.
• Provide remote-controlled workstation support services.
• Participate in remote client workstation triage or basic management of remote network printer support.
• Participate in and support new hire classes in the required IT zoom orientation meetings.
• Provide appropriate training frameworks, programs and end user support procedures or documented technical solutions to users that call in.
• Handle basic active directory administration requests such as password resets or unlocks

Requirements

• Must have a minimum of 1 year in a customer service type role with an emphasis on IT/technical support.
• Proficient in Windows 10/11 with practical application and use of Office 365 products, Symantec Antivirus Suite, and Adobe Products
• Must have excellent verbal and written technical communications skills.
• Ability to quickly learn new technologies, work collaboratively with other technical groups.
• Assist in identifying problems occurring in a product and able to quickly escalate for a resolution.
• Experience with Active Directory, Databases, VPN connections or troubleshooting network connectivity issues a plus.
• Must reside within a reasonable commuting distance of the Omaha, Nebraska metro area. This position is ad hoc remote eligible and requires regular, recurring on-site work
• CompTIA A+ or other relevant IT certifications is preferred.

Skills

Required

• Proficient in Windows 10/11
• Proficient in Office 365 products
• Proficient in Symantec Antivirus Suite
• Proficient in Adobe Products
• Problem-solving skills
• Customer service skills

Preferred

• Experience with Active Directory
• Experience with Databases
• Experience with VPN connections

Benefits

• When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.
• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match
• $24-$26.50/Hour