Supervisor Finance Operations at Capital Blue Cross in US-PA-Harrisburg

Job description

• Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market-driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.
• At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”
• The Finance Operations Supervisor is responsible for the day-to-day leadership and oversight of Accounts Payable, Purchasing, Travel & Expense, Corporate Card Administration, and related disbursement operations. This role ensures efficient procure-to-pay processes, strong internal controls, regulatory compliance, and exceptional customer service for employees, vendors, and business partners.-The Supervisor serves as a key operational leader responsible for process improvement, Workday optimization, vendor management, financial controls, and staff development while supporting the organization's broader finance operations strategy.

Responsibilities

• Oversee the processing of invoices, vendor payments, ACH transactions, wires, checks, and expense reimbursements, ensuring accuracy, timeliness, and compliance with company policies.
• Manage exception resolution, approval workflows, vendor inquiries, and payment-related escalations.
• Lead month-end activities, including accrual support, account reconciliations, and financial reporting requirements.
• Administer purchasing operations, including purchase requisitions, purchase orders, vendor onboarding, and vendor maintenance.
• Ensure compliance with procurement policies, approval authorities, contracting requirements, and internal controls.
• Monitor purchasing and spending activity, identify trends and risks, and support cost management and efficiency initiatives.
• Administer corporate travel, expense reimbursement, and corporate card programs, ensuring adherence to company policies and regulatory requirements.
• Review and resolve expense report exceptions, disputed transactions, policy violations, and other operational issues.
• Maintain strong internal controls over disbursement, purchasing, travel, and expense processes and ensure audit readiness.
• Support internal, external, and regulatory audits through documentation, testing, and process compliance activities.
• Develop, maintain, and communicate policies, procedures, training materials, and operational standards.
• Serve as the functional business lead for Workday Financials, Procurement, and Expense modules, partnering with Finance, HR, and IT to optimize processes and reporting.
• Develop and monitor operational metrics, dashboards, and key performance indicators to support decision-making and performance management.
• Lead continuous improvement initiatives that enhance efficiency, strengthen controls, and improve customer service.
• Supervise, coach, and develop staff; establish performance expectations; support cross-training and succession planning; and foster a culture of accountability, teamwork, and continuous improvement.

Requirements

• 5+ years of progressive experience in Accounts Payable, Purchasing, Financial Operations, or related functions.
• 2+ years of supervisory or team leadership experience.
• Experience supporting procure-to-pay and travel & expense operations.
• Experience in a regulated industry such as insurance, healthcare, financial services, or a similar environment preferred.
• Experience with Workday Financials, Procurement, or Expenses preferred.
• Experience developing operational reports, metrics, and dashboards.
• Strong proficiency in Excel, reporting tools, and financial systems.
• Leadership and team development
• Process improvement and change management
• Internal controls and compliance
• Vendor relationship management
• Problem-solving and analytical thinking
• Customer service orientation
• Strong verbal and written communication skills
• Bachelor's degree in accounting, Finance, Business Administration, or related field or equivalent experience.

Skills

Required

• Leadership and team development
• Internal controls and compliance
• Vendor relationship management
• Problem-solving and analytical thinking
• Customer service orientation