Front Desk Coordinator at Hilton Grand Vacations in Orlando, FL, United States

Job description

• There’s something truly outstanding about Hilton Grand Vacations. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has been vital to the success of Hilton Grand Vacations.
• As a Front Desk Sales Gallery Coordinator, courteously greeting guests to provide a positive environment for Guests and Owners, in support of the Sales team. You will be responsible for updating the system (Chorus) with tour information and assigning guests to Sales Executives according to the sales rotation. They are also responsible for answering and directing incoming telephone calls while maintaining the Sales Galleries.

Responsibilities

• Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere.
• Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities.
• Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries.
• Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information.
• Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance.
• Conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment.
• Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy.
• Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience.

Requirements

• High School/GED required, Associate’s Degree or College Diploma preferred
• Ability to multitask in a fast-paced environment
• Intermediate digital literacy: Office Suite
• Full flexible schedule required: mornings, nights, weekends, and holidays
• Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere.
• Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities.
• Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries.
• Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information.
• Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance.
• Conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment.
• Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy.
• Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience.
• High School/GED required, Associate’s Degree or College Diploma preferred
• Ability to multitask in a fast-paced environment
• Intermediate digital literacy: Office Suite
• Full flexible schedule required: mornings, nights, weekends, and holidays

Skills

Required

• Outstanding customer service
• Efficiently identify and assign guests
• Primary point of contact
• Meticulous logging
• Maintain and interpret tour rules
• Comprehensive inventory management
• Supervise financial transactions
• Office Suite

Benefits

• GO Hilton discounted hotel rates worldwide as low as $40 per night
• Excellent health care options (medical, dental, and vision)
• 401(k) with Employer matching and Employee Stock Purchase Program
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• Perks at Work Discount Program that offers a wide range of discount through varies outlets
• Internal growth opportunities and ongoing training
• And so much more!
• GO Hilton discounted hotel rates worldwide as low as $40 per night
• Excellent health care options (medical, dental, and vision)
• 401(k) with Employer matching and Employee Stock Purchase Program
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• Perks at Work Discount Program that offers a wide range of discount through varies outlets
• Internal growth opportunities and ongoing training
• And so much more!
• [insert pay]