Senior Manager, Digital Product Management (Residential Connected Services) at Carrier Global in CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA

Job description

• About this role
• We are seeking a Senior Manager, Product Management, to lead the strategy and execution of a Residential Portal platform powering connected home systems.
• This role owns product direction, roadmap, and delivery for the Residential Portal domain and manages a team of product professionals. You will drive adoption and engagement, embed AI and intelligence into the platform, and shape how connected residential systems evolve into scalable digital ecosystems.
• This is a hands-on product leadership role in a complex IoT environment spanning devices, firmware, cloud platforms, and digital experiences.

Responsibilities

• Define and execute the multi-year product strategy for the Residential Portal
• Manage and mentor a team of Product Managers and/or Product Owners
• Own roadmap prioritization and delivery execution
• Drive adoption, engagement, and connected asset growth
• Embed AI, data, and intelligent insights into the user experience
• Identify opportunities for digital services and monetization
• Define a clear product vision aligned to connected home and IoT trends
• Translate strategy into actionable roadmaps and measurable outcomes
• Make principled prioritization decisions across technical and business trade-offs
• Define and track KPIs tied to activation, engagement, retention, and feature usage
• Drive onboarding and usage improvements across connected experiences
• Use data and customer insights to continuously refine and optimize the platform
• Operate confidently in IoT environments involving device connectivity, firmware integration, APIs, and cloud services
• Ensure scalable, secure, and reliable architecture in partnership with engineering
• Balance innovation with system stability and performance
• Leverage device data to create actionable insights and predictive capabilities
• Partner with data teams to deliver AI-driven features that improve user value
• Ensure analytics and instrumentation are embedded into product design
• Provide day-to-day leadership and coaching to Product Managers and/or Product Owners
• Establish clear accountability for roadmap execution and KPI delivery
• Elevate prioritization, rigor and outcome focus within the team

Requirements

• Bachelor’s degree
• 8 + years of product management experience in IoT, connected devices, and/or digital platforms
• Prior experience managing Product Managers or Product Owners
• Strong understanding of IoT architecture, device-cloud integration, APIs, and cloud platforms
• Experience driving adoption and engagement in digital or connected products
• Experience embedding AI and data-driven intelligence into product strategy
• Strong residential domain knowledge (HVAC, connected home, or similar systems preferred)
• Ability to operate effectively in complex, cross-functional environments

Skills

Required

• Product management
• IoT
• Connected devices
• Digital platforms

Preferred

• IoT architecture
• Device-cloud integration
• APIs
• Cloud platforms
• Driving adoption and engagement
• AI and data-driven intelligence
• Cross-functional collaboration

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance
• To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
• The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
• This position is entitled to short-term cash incentives, subject to plan requirements.