Regional Strategy & Operations Manager, Americas at Teach For All in Remote locations: Canada, Chile, Colombia, Dominican Republic, Ecuador, Mexico, Peru, Puerto Rico

Job description

• To advance Teach For All’s 25-year vision, we are seeking a strategic, proactive, highly organized and motivated individual to manage the internal systems, data, communications, and event logistics that enable our Americas team and network of 12+ partner organizations across Latin America and the Caribbean to work together efficiently and effectively.
• Reporting to the Head of Region – Americas (HoR) and working closely with the broader regional team, this role will own day-to-day regional operations, strengthen communications and knowledge management, and coordinate the systems, processes, and experiences that enable partners to fully access and leverage Teach For All’s network resources and opportunities.
• The ideal candidate will bring strong strategy and operations experience, exceptional organisational and project management skills, sound judgement, and the ability to work effectively across diverse teams, cultures, and time zones. They will be equally comfortable managing complex operational details and synthesising information to help the regional team make informed decisions.
• Growing Regional Impact. There should be meaningful, increased impact within the region, evidenced by relevant metrics for our desired outcomes including scale of the network and of the partners, student learning and development, leadership development, and system change.
• Partner Engagement and Connectivity. Our regional partners should be learning from and supporting each other and the wider network. This will be measured through our annual partner survey and continuous evaluations of each partner's plans and reflections on our partnership strength.
• Developing Regional Presence Goals. Our network’s staff members, teachers, alumni, and students should be contributing to the regional discussion about improving education. Moreover, there should be growing visibility and funding partnerships for our network.
• Ensure robust operational and knowledge management systems that enable seamless regional team collaboration, data accuracy, and effective partner support across the Americas.

Responsibilities

• Regional Operations and Systems
• Global Team Liaison: Serve as the primary operational liaison between internal global teams and the Americas region, ensuring effective information flow, coordination, and follow-through across teams.
• Organization-Wide Process Coordination: Support the management and tracking of organisation-wide processes, such as end-of-year reflections, goal-setting, culture surveys, and annual planning. Help standardise and document processes to ensure continuity and consistency.
• Strategic Priority Tracking: Support the team in tracking and synthesizing regional priorities to inform leadership decision-making.
• Documentation and Knowledge Management: Build and maintain effective systems for regional documentation, shared folders, knowledge management, and access to key information.
• Partner Data Collection Lead: Serve as the primary point of contact for partner data collection processes, including the Global Data System (GDS), Network Survey, and Network Standards survey.
• Salesforce Database Management: Update, manage, and maintain internal Salesforce databases for Americas partners.
• Data & Trend Analysis: Analyse regional data, identify and communicate relevant trends, and work with the regional team to translate data into insights that inform strategy and partner support.
• Regional partner communications and learning experience connector
• Communications: Develop and coordinate regional internal and external communications, including newsletters, emails, presentations, and other materials. Work with portfolio leads and relevant global teams to ensure partners receive timely, accurate information and can fully access relevant network opportunities.
• Events and Logistics: Coordinate the end-to-end logistics of regional and global events, including CEO retreats, Latido Latino, peer-to-peer visits, CEO community meetings, and other partner gatherings. Manage logistics, payments, and related operational processes.
• Partner Call Support: Coordinate regional partner calls and learning spaces, including invitations, agendas, presentation materials, translations, and other resources as needed. Ensure materials are clear, accessible, and aligned with Teach For All brand guidelines.
• Partner Staff Onboarding: Support the onboarding of new partner staff into regional platforms, tools, communities, and network opportunities.
• Regional Storytelling: Work with regional and global teams to identify, develop, and elevate regional success stories and examples of partner impact
• Regional financial operations and team culture
• Budget & SAP/Concur Operations: Manage the operational execution of the Americas budget and SAP/Concur processes (expense logging, payments, and tracking) under the strategic oversight and decision-making of the Head of Region.
• Team Culture & Retreats: Support the planning and execution of regional team meetings and retreats, contribute to culture-building activities, and help design and coordinate the scope and sequence of regular regional team meetings.
• Other responsibilities: Take on additional responsibilities aligned with the goals and priorities of the Americas Regional Team as needed.

Requirements

• Minimum 5-7+ years of experience as a strategy and operations leader, and will demonstrate exceptional prioritisation, organisation, and communication skills.
• Fluency in written and spoken English and Spanish required; proficiency in French and/or Portuguese a plus
• Proven ability to efficiently operate and manage projects with a focus on strong outcomes
• Proven track record of managing operational systems (e.g., database management in Salesforce, financial processing in SAP/Concur, and complex project tracking) with extreme attention to detail.
• Strong executive presence and written and spoken communication skills to interface comfortably with senior leadership and external partner CEOs.
• High level of attention to detail in all aspects of project execution, ensuring thoroughness and accuracy.
• Engages effectively with diverse stakeholders, fostering strong relationships through proactive communication and updates.
• Works collaboratively in multiple diverse, agile teams simultaneously, demonstrating adaptability and inclusivity.
• Skillful in diagnosing the unique needs of project teams, ensuring a comprehensive understanding of requirements.
• Identifies and addresses project support needs to drive successful execution towards project goals.
• Actively contributes to the creation of inclusive and equitable work environments.
• Balances perspectives and exercises judgement in complex situations.
• Transparently communicates capabilities, right-sizing commitments for optimal efficiency.
• Follows through on all agreed tasks with project team members, ensuring clarity and accountability.
• Works with high flexibility and adaptability, thriving in dynamic and changing work environments.
• Experience with Salesforce or other client relationship management systems a plus
• A strong, visible commitment to Teach For All’s mission, showcasing a mindset of endless possibility and a belief in the power of being locally rooted and globally informed
• Experience working and/or living in international contexts
• Experience supporting fundraising or subgrants management processes
• Proficiency in Microsoft Office Suite & Google Documents

Skills

Required

• Strategic and operations experience
• Sound judgement
• High level of attention to detail
• Transparently communicates capabilities
• Follows through on agreed tasks

Preferred

• Proficiency in French and/or Portuguese

Benefits

• Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization’s progress
• Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond
• Comprehensive benefits package designed for your well-being and work-life needs
• Generous time off and flexible work arrangements
• And much more!
• Salary for this position is competitive and dependent on country of hire and prior work experience and includes a comprehensive benefits package.