IT Program Manager - 8 at Scalence L.L.C. in Warren, OH

Job description

• IT Manager
• 1265 North River Rd NE Warren, OH 44483
• SBR: *** Max
• Job Description We have an exciting opportunity for a Service Delivery and Integration Manager.
• The role of the Service Delivery and Integration Manager (SDIM) is to ensure effective, integrated IT service for assigned sites. This position is responsible for managing the delivery of day-to-day *** operational support and end-to-end management of minor enhancements working with IT staff, SIAM and Performing Service Provider (PSP) resources. The site-specific services include integrated applications, hosting, end-user computing, network and security services. This position will work closely with the BRM and SIAM to maintain effective working relationships with the local business clients at the site, country, and region levels.
• The Service Delivery and Integration Manager (SDIM), reports directly to the IT Operations Lead and/or Manager for their respective region.

Responsibilities

• · Manage integrated IT services for their assigned sites, working with Performing Service Provider (PSP) resources—coach, counsel and mentor suppliers as required to provide effective integrated services
• · For each critical system at a site, understand the business requirements and manage the delivery of services to meet expectations
• · Develop strong collaborative IT, SIAM, Performing Service Provider (PSP) and business working relationships to ensure effective IT services
• · Engage IT strategic teams to manage business client operational escalations.
• · Establish and maintain regular touch points with wider *** teams (*** Tower Leads) for any IT Ops and Service Management topics
• · Establish and maintain regular communications with business clients regarding local IT service activities
• · Ensure effective local/assigned site IT change management execution, following the ITIL framework and ***/SIAM standards and processes, including coordination of local maintenance windows and IT Solution Delivery scheduling considerations
• · Understand the local and regional legal requirements and, on behalf of the client, act as the focal point for the execution of queries, audit, and other formal governance processes, including TISAX audit requirements and actions
• · Provide local support for Business Continuity and Disaster Recovery Planning, coordination and testing activities, as requested
• · Support other IT teams with local insights into service delivery performance, recommendations for improvements and execution of agreed actions
• · Support IT financial processes for provisioning of services, including creation of purchase requisitions, purchase orders, appropriation request approvals, invoice review and approval, and invoice payment performance

Requirements

• · 5+ years’ experience in a Service Delivery Operations role
• · Excellent interpersonal skills
• · Ability to engage with multiple stakeholders both within *** and in PSP teams including Senior Management
• · Experience of working in a heavily IT reliant manufacturing environment
• · Proven track record of successful delivery with Incident and Problem ownership
• · ITIL Foundation certification
• · Flexibility reflective of a 24/7 production environment
• · Excellent English language skills
• · Master’s degree
• · Excellent local language skills where English is not the language
• · General knowledge of IT service delivery for applications, global hosting, end user computing and networking
• · Demonstrated experience in addressing and solving IT and business issues with suppliers and clients

Skills

Required

• Excellent interpersonal skills
• Excellent English language skills