Temporary Customer Operations Representative at Movado Group, Inc in Moonachie, NJ

Job description

• The Temporary Customer Operations Representative supports the order fulfillment process by processing customer sales orders, responding to customer inquiries, coordinating with internal teams, and resolving customer and sales-related issues. This role may also support engraving and e-commerce activities, as well as other Distribution Center responsibilities as assigned.

Responsibilities

• Communicate and coordinate with brands and Sales regarding daily priorities, customer needs, advertising requirements, and cancel dates.
• Partner with the Intercompany Logistics team to resolve product availability issues.
• Coordinate with Distribution to ensure accurate and timely delivery of customer orders, including VAS items and special requirements.
• Handle escalated customer and sales professional issues with professionalism and a high level of customer service.
• Provide customers and internal sales professionals with product and service information, order assistance, and issue resolution.
• Manage customer service inquiries through applicable communication channels.
• Manage the order fulfillment process from order entry through delivery creation and release to the warehouse.
• Support order fill rates and on-time, complete delivery expectations.
• Analyze root causes of order fulfillment and order status issues.
• Perform additional duties and responsibilities as assigned by management.
• Enter and maintain sales orders.
• Manage incomplete orders.
• Re-price sales orders when corrections are required.
• Update cancel dates and requested delivery dates.
• Manage delivery blocks.
• Maintain VAS conditions.
• Manage inventory allocations and allocation results.
• Create deliveries.
• Process pro forma billing.
• Support export process compliance.
• Develop a basic understanding of customer master data, including pricing and partner functions.
• Develop a basic understanding of material master data, including basic and sales views.
• Develop a basic understanding of batch scheduling for ARUN.
• Develop a basic understanding of ARUN types and sales-tab settings.
• Understand how document dates drive processes and system functionality.
• Receive, scan, and track inbound and outbound orders.
• Perform quality-control checks for inbound engraving requests and outbound shipments.
• Prepare watches and materials for engraving.
• Operate engraving software and machinery as needed and troubleshoot basic issues.
• Verify engraving information from Pulse ID.
• Ensure engraving meets accuracy, placement, and quality standards.
• Escalate engraving issues through the designated Slack channel.
• Assist in other areas of Distribution Operations as needed.

Requirements

• Minimum of two years of customer service or service-related experience in a similar position.
• Must be able to speak English effectively to communicate with customers, sales professionals, and internal business partners.
• High school diploma or equivalent required.
• College or university degree preferred.
• Results-oriented with a strong work ethic and positive attitude.
• Strong analytical, decision-making, and problem-solving skills.
• High degree of customer focus.
• Ability to build positive team and business relationships.
• Demonstrated integrity and sound ethical judgment.
• Intermediate Microsoft Outlook skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Self-starter who can work independently with minimal supervision.
• Flexibility to work extended hours, evenings, or weekends as business needs require.
• SAP experience preferred.

Skills

Required

• Customer service
• Communication in English
• Analytical skills
• Decision-making skills
• Problem-solving skills
• Customer focus
• Team building
• Integrity and ethical judgment
• Microsoft Outlook (intermediate)
• Multitasking in fast-paced environment
• Ability to work independently

Preferred

• SAP experience

Benefits

• The hourly range for this position is from $18.00 to $20.00.