Internal Service Advisor - Audi San Juan at Continental Automotive Group in Audi San Juan - San Juan, TX 78589

Job description

• Position Type
• Full Time
• The Internal Advisor manages, writes, and tracks all Reconditioning and Inventory in a fast-paced environment as well as being a highly motivated self-starter with an emphasis on individual accountability. Responsible for communication, work allocation, and supervision of Recon Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process.
• An Internal Advisor is responsible for the efficient and timely processing of used vehicle reconditioning, internal repair orders, and recall completion for all New / Used vehicles. Supporting and achieving the Continental Auto Group five day turnaround target.

Responsibilities

• Responsible for all internal repair orders written for, CPO, New / Used, Required Recalls and reconditioning service for all used vehicles.
• Identify all store inventory with open recalls.
• Liaise with parts and service as well as the Used Car Department for timely vehicle completion.
• Create a comprehensive estimate based on their inspection and technician findings.
• Keep Service Manager informed of all issues that do, or may arise.
• Inspect repair quality and ensure all work is completed in a timely manner, with an emphasis on frontline readiness.
• Ensure the best parts options and the correct price for parts and labor is used for all recon work.
• Ensure each CPO guidelines are followed, and consistent with OEM and CAG Standards.
• Manage the Reconditioning Vendor relationships, to improve quality and cycle time.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers, and suppliers.
• Adhere to all company policies, procedures, and safety standards.
• Properly closing tickets.
• Be organized, Be on time, Positive.

Requirements

• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age to be considered.

Skills

Required

• Valid driver's license
• At least 18 years of age
• Communication skills
• Supervision and work allocation
• Organizational skills
• Time management
• Positive attitude

Benefits

• ​View benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee_Benefits.png
• The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval
• We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!
• Starting at $18 per hour