Senior Software Engineer at Remitly in Burnaby, British Columbia, Canada

Job description

• At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.
• We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
• The Customer Success Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide. We empower our global operations teams to ensure customers get the help they need, whenever they need it. As a member of this team, you will be directly responsible for enhancing both the customer and agent experience, ensuring frictionless access to support.
• As a Senior Software Development Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching entirely new, high-impact capabilities. You will build rich, intuitive user experiences that empower our agents and customers alike, while capitalizing on unique opportunities to integrate Agentic AI for inbound contact handling and back-office automation. This is a high-visibility role, perfect for someone passionate about making a significant impact, eager to take on ownership, and driven to learn. You will be responsible for workflows that immediately impact our core user experiences while working in tandem with world-class Product and cross-functional engineering teams.

Responsibilities

• Lead the technical strategy and systems of the Customer Success Technology engineering team.
• Contribute to the architecture and technical roadmap of our software systems, balancing short-term goals with long-term scalability and maintainability.
• Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with product managers, designers, and fellow engineers to understand requirements and translate them into scalable, high-quality software solutions.
• Architect and implement solutions for complex, ambiguous problems encompassing frontend interfaces, backend systems, and agentic AI applications to deliver rich user experiences, optimized contact handling, and back-office automation.
• Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
• Report directly to an Engineering Manager within the Customer Success Technology organization.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience.
• 6+ years of experience in software engineering in a team environment
• Experience as a lead, working on both the frontend, backend, and anything it takes and delight users both internally and externally
• Experience leading other engineers on large features in collaboration with Product Management and other partners.
• Exposure to DevOps practices and CI/CD pipelines
• Hands-on experience leveraging modern AI development tools (such as Claude Code, GitHub Copilot, or Cursor) to accelerate development, debugging, and code optimization.
• Bonus: Experience or exposure to AI engineering applications is a plus!

Skills

Required

• Software engineering
• Frontend development
• Backend development
• Leading engineering teams
• DevOps practices
• CI/CD pipelines

Preferred

• AI engineering applications

Benefits

• 4 weeks' vacation
• Health, dental, and vision + RRSP plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits
• Compensation Details. The starting base salary range for this position is $152,000 to $190,000 CAD. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.