Part-Time Veterinary Receptionist (Care Coordinator) - Eastgate Animal Hospital at PetVet Care Centers in Cincinnati, OH

Job description

• PetVet Care Centers' Eastgate Animal Hospital is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join their team!
• At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
• Because life is better with pets.
• We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
• With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first
• You care for pets. We care for you.
• Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.
• Eastgate Animal Hospital in Cincinnati, Ohio, has been a trusted fixture in the greater Cincinnati area since 1968, delivering over 50 years of high-quality, compassionate veterinary care to the communities of Cincinnati, Mt. Carmel, and Clermont. What sets Eastgate apart is the breadth of their service offering — from routine wellness and dentistry to oncological services and cold laser therapy — as well as their grooming and boarding capabilities, making it a true one-stop destination for pet owners.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Requirements

• Applicants must be 18 years of age or older to be considered for this position
• Animal experience
• Customer service
• Veterinary hospital experience, animal care knowledge, cornerstone practice software knowledge, knowledge about vaccines, medications, etc.

Skills

Required

• Animal experience
• Customer service

Preferred

• Veterinary hospital experience
• Animal care knowledge
• Cornerstone practice software knowledge

Benefits

• We care deeply about supporting our team members — professionally and personally. Benefits include:
• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources