Senior Customer Success Specialist (57844) at Premium Guard Inc. (PGI) in PREMIUM GUARD INCORPORATED - MEMPHIS, TN 38141

Job description

• Position Type
• Full Time
• Job Shift
• 1st Shift/ Days
• Description
• Our rapidly growing business is seeking a self-motivated National Customer Success Specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.

Responsibilities

• Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
• Track orders and follow through for customer.
• Interact with sales managers, and distribution facilities regarding supply requirements.
• Lead and Manage customer feedback and coordinate resolutions internally.
• Embrace and exceed customer expectations.

Requirements

• College degree or 3 years’ experience in business, customer service or account management experience
• Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
• Results oriented and self-motivated with ability to multitask under tight deadlines.
• Strong analytical skills and problem-solving techniques.
• Strong computer skills using Microsoft Office required.

Skills

Required

• Robust attention to detail
• Results oriented and self-motivated