Cruise Customer Service Specialist at arrivia in Mumbai, MH

Job description

• Our Cruise Customer Service Specialists are experts in the travel and leisure industry, helping consumers globally to take the vacations of their dreams. In this role you will leverage your love of travel to deliver outstanding customer service to our members and reach the team's monthly goals. This role is great for anyone skilled in inbound or outbound sales.

Responsibilities

• Assist members with understanding program benefits and consult them on product inquiries
• Properly search for air availability and quote itineraries in all fare types and cabins.
• Resolve questions and be able to process all travel inquiries
• Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
• Able to understand and demonstrate consultative selling techniques
• Field inbound calls or make outbound calls for the majority of your shift
• Personally, responsible for meeting monthly individual goals
• Become an arrivia brand expert to assist members
• Manage member information confidentially and accurately to ensure transactions are processed correctly
• Collaborate with team members to meet monthly goals

Requirements

• Travel, Tourism and Hospitality experience required
• 3 years of experience in a call center environment
• Excellent communication with fluency in English
• Experience servicing a United States customer base
• Able to learn new process quickly and adaptable to change
• Comfortable making outbound and taking inbound member calls
• Must be willing to work on an American schedule (between 7:30pm-7:30am)

Skills

Required

• Excellent communication
• Adaptable to change

Benefits

• Employee Assistance Program
• Employee Referral Program
• Dedicated Employee Enrichment & Recognition Programs
• Exclusive Travel Rates on: Cruise, Resorts, Hotels, Tours, Flights & Car Rentals